| ILT: Instructor Led Delivery |  | WEBEX: WebEx Delivery |
| Course | Delivery |
| ITIL Capability Expert Program | ILT | WEBEX |
| ITIL Foundation | ILT | WEBEX |
| ITIL Lifecycle Expert Program | ILT | WEBEX |
| ITIL Service Capability: Operational Support and Analysis | ILT | WEBEX |
| ITIL Service Capability: Planning, Protection, and Optimization | ILT | WEBEX |
| ITIL Service Capability: Release, Control, and Validation | ILT | WEBEX |
| ITIL Service Capability: Service Offerings and Agreements | ILT | WEBEX |
| ITIL Service Lifecycle: Continual Service Improvement | ILT | WEBEX |
| ITIL Service Lifecycle: Service Design | ILT | WEBEX |
| ITIL Service Lifecycle: Service Operation | ILT | WEBEX |
| ITIL Service Lifecycle: Service Strategy | ILT | WEBEX |
| ITIL Service Lifecycle: Service Transition | ILT | WEBEX |
| ITIL: Managing Across the Lifecycle | ILT | WEBEX |