Course Details

In Help Desk Support for Citrix XenDesktop 5.6 and XenApp 6.5 Training course, you will be introduced to concepts and troubleshooting strategies for XenApp and XenDesktop environments. You will learn the fundamental concepts behind the types of resources available from a XenApp or XenDesktop deployment, the communication requirements for each environment, and the process involved with accessing a resource from either environment.

Moreover, In Help Desk Support for Citrix XenDesktop 5.6 and XenApp 6.5 Training​ You will be able to identify if an issue affects a general problem area and then break down the issue into a more specific cause. Some issues will be appropriate for the help desk to take action directly to solve. For other issues, the help desk may be required to identify and direct the issue to the appropriate team, such as XenApp or XenDesktop administrators, network administrators, application teams, or other. Hands-on lab exercises guide you through help desk tasks and prepare you to troubleshoot common issues encountered in XenApp and XenDesktop environments.

Course Prerequisites

• Basic knowledge of Microsoft Windows Server 2008 R2 environments, Active Directory, and group membership within Active Directory
• Experience with basic client network connectivity