Course Details
Troubleshooting is both an art and a science. It is both an instinct and a technique. In this lab-intensive course, system administrators will learn techniques for troubleshooting a Linux system and how to use the troubleshooting tools available on Red Hat Enterprise Linux. Through hands-on labs, you will learn or improve your troubleshooting skills and gain additional experience by debugging live, virtualized systems.
Course Prerequisites
- Red Hat System Administration I and Red Hat System Administration II
- RHCSA Rapid Track Course
- RHCSA certification or equivalent experience
- System administration knowledge under Red Hat Enterprise Linux,including:
- Installation
- Service management (using service and chkconfig, for example)
- Basic system monitoring (using ps and top and perhaps meminfo and the /procfile system)
- File system management (using fdisk and mkfs)
- Basic troubleshooting (including managing log files and perhaps using hardwareprobing tools, such as ethtool and lspci)
Course Agenda
1. Being Proactive, Part 1
- Monitor log files, hardware, and file systems
- Monitor system and network performance
2. Being Proactive, Part 2
- Approaches to managing configuration changes and developing a recoveryplan
3. Basic Troubleshooting Techniques and Procedures
- Recovery runlevels and rescue mode
- Work with advanced GRUB features
4. Hardware Issues
- Preempting hardware failures (looking for the signs)
- Protecting against hardware failures
- Redundant configurations
- Tools to help identify hardware failures and intermittent problems
5. File System Issues
- Locate unauthorized changes
- Audit software
- File system tuning and repair
- File recovery
6. Disk Issues
- Rescuing LVM volumes
- Maintenance of LUKS-encrypted volumes
7. Networking Issues
- Manual configuration of network cards
- Connectivity issues
- Network diagnostic tools
- Monitor packets
- Tune kernel parameters
- Troubleshoot SAN communication
8. Application Issues
- Tools and techniques for troubleshooting applications
- Common application problems and how to solve them
9. Security Issues
- Working effectively with (and not against) security tools
- SELinux
- Authentication
- Firewall
10. Red Hat Resources
- Support options
- Knowledgebase
- Certified training
- Initiating support calls
- TAM support
- Developer support
- Bugzilla
- Support workflow
- Diagnostic and information-gathering tools