Outbound Contact 8.1 Deployment

Live Online & Classroom Enterprise Training

Location: Bangalore, India | Dubai, UAE

Industry Experienced Instructor  |  Remote Labs  |  Lab Access Post Training

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Outbound Contact Deployment focuses on the concepts and skills needed to install, configure, and do basic troubleshooting of Genesys Outbound Contact. Students learn about deploying Outbound Contact through lecture and hands on exercises. This course includes topics such as installation and configuration of Outbound Contact Server, tracing an outbound interaction, Call Progress Detection, and basic troubleshooting.

Course Objectives:

After completing this course, a student will be able to:

  • Install and configure Outbound Contact
  • Learn how Outbound options effect Outbound Contact Server configuration and runtime behavior
  • Trace the call flow of a typical interaction handled by Outbound Contact Solution
  • Learn how Call Progress Detection (CPD) works and how it is used by the Outbound Contact
  • Describe the role of a Trunk Group DN and Genesys Media Server in an Outbound VoIP deployment
  • Learn Outbound Contact service availability
  • Identify and troubleshoot common problems related to Outbound Contact functionality

Target Audience:

Outbound Contact Deployment is intended for technical consultants, system administrators, system integrators, telephony specialists and any other technical roles involved in the planning, installation, configuration and maintenance of Genesys Outbound Contact.

Software Version:

This course uses Genesys version 8.1.1.

Course Prerequisites:

Courses Required:

  • Framework Deployment (FWK81-DPL)
  • Outbound Contact Usage (OCC81-USE)
  • Skills Required:
    • Familiarity with Genesys Framework Deployment and Genesys Outbound Contact
 
 

Outbound Contact Deployment focuses on the concepts and skills needed to install, configure, and do basic troubleshooting of Genesys Outbound Contact. Students learn about deploying Outbound Contact through lecture and hands on exercises. This course includes topics such as installation and configuration of Outbound Contact Server, tracing an outbound interaction, Call Progress Detection, and basic troubleshooting.