Outbound Contact Usage gives students experience with provisioning, operating, and monitoring Outbound Contact campaigns through lecture and hands on exercises. The primary focus is on provisioning new calling lists and new campaigns as well as troubleshooting campaign provisioning errors.

Course Objectives:

After completing this course, a student will be able to:

• Provision the objects needed for an Outbound Campaign
  • Fields, Formats, Table Access Points, Calling Lists Advanced, Filters, Treatments, Campaign, Campaign Group
• Provision a Do Not Call List
• Provision a Request Log
• Manage Calling List Records
  • Import/Insert/Delete/Modify Records
  • Define and Use a Viewing Filter
• Run and Test Campaigns

Software Version:

This course uses Genesys Outbound Contact version 8.1.1.

Target Audience:

Outbound Contact Usage is intended for dialing analysts, contact center supervisors, system administrators, technical consultants and others involved in managing outbound campaigns in the contact center.

Course Prerequisites:

Courses Required:

• Outbound Contact Foundation (OCC81-FND)
• Skills Required:

• Familiarity with Genesys Framework and Genesys Outbound Contact

Outbound Contact Usage gives students experience with provisioning, operating, and monitoring Outbound Contact campaigns through lecture and hands on exercises. The primary focus is on provisioning new calling lists and new campaigns as well as troubleshooting campaign provisioning errors.