IP Office Platform Technical Basic Implementation Workshop

Live Online & Classroom Enterprise Training

Location: Bangalore, India | Dubai, UAE

Industry Experienced Instructor  |  Remote Labs  |  Lab Access Post Training

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Course Details

In this course, you will gain the skills needed to install, administer, and manage the implementation of an IP Office customer solution. Through hands-on labs, you will practice installing and configuring the IP Office system and using the IP Office applications.


Course Agenda

1. Avaya IP Office System Overview

  • Course Overview and Objectives
  • IP Office Control Units and Expansion Module
  • Telephone Overview
  • Start Up Procedure and Default Settings
  • Application Software
  • IP Office Manager
  • IPO 500V2 System Upgrade
  • IPO 500V2Licensing
  • UCM Overview

2. Basic Configuration

  • Server Edition Introduction
  • IP Office Server Edition Select Mode
  • Installation of Server Edition
  • Web Management
  • Web Management – End User Self Administration
  • Manager for Server Edition
  • Licensing for Server Edition
  • Resilient Backup and Upgrade of SE
  • Basic System Settings
  • Time Profiles
  • Extensions and Users
  • Hunt Groups
  • Lines and Trunking
  • Short Codes
  • Outgoing Call Routing ARS
  • Incoming Call Routes

3. System SD Card

  • Application Server Overview
  • Embedded Voice Mail
  • Auto Attendant
  • Group and User Announcements
  • Embedded Card Management
  • SD Card Backup and Restore
  • Branch Solution Overview

4. System Customization

  • Button Programming
  • Agents and Hot Desking
  • User Rights and Templates
  • Mobility Call Control and one-X Mobile

5. VoIP Endpoints

  • LAN and Gatekeeper
  • Operation of Avaya IP Phones
  • Creating IP Extensions and Users
  • Configuring SIP Terminals
  • Configuring SIP Trunks

6. Voicemail Pro Components

  • Feature Comparisons Embedded Voice Mail and Voicemail Pro
  • Voicemail Pro Interface
  • Voicemail Pro Client
  • Structure and Sequence of Call Flows and Auto Attendants
  • Settings for Users and Groups
  • Importing Call Flows

7. Voicemail Pro Get Practice

  • Installation Requirements, Setup and Functionality
  • Debug View
  • Centralized Voicemail

8. Voicemail Components

  • Actions, Variables and Conditions
  • Call Flows and Auto Attendants

9. Avaya one-X Portal for IP Office

  • Configure one-X Portal
  • one-X Portal Conferencing
  • Presence and Instant Message
  • one-X Mobile Preferred for IP Office
  • Avaya Communicator Windows