Course Objectives:After completing this course, a student will be able to: - Describe what the iWD Solution is and explain its value.
- Describe the iWD Solution architecture; identifying components, their function and dependencies.
- Plan technical aspects of an iWD Solution deployment.
- Deploy the iWD components using applicable technical best practices.
- Install the Genesys Rules System.
- Plan business aspects of an iWD Solution Deployment.
- Explain the iWD Business Process (IRD).
- Submit tasks from “source” systems and execute the out-of-box business process to test a deployment.
- Use the Global Task List in iWD Manager.
- Perform basic deployment troubleshooting.
- Run Pulse (Genesys Administrator Extension) reports to aid in testing iWD reporting components deployment.
| | Target Audience:iWD 8.5 Deployment is intended for technical roles such as system administrator. It is also relevant to those functioning in an ‘architect/designer’ role. Software Version:This course uses iWD version 8.5.1 with other Genesys components (version 8.5. and 8.1) Course Prerequisites:Courses Required - Genesys Routing and Reporting Deployment (GRR8x-DPL)
- or:
- Genesys Framework, Routing, and Reporting Administration (FRR85-ADM)
Skills Required: - Familiarity with Genesys Framework and IRD
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