The GAAP Application Development Course (SST3-DEV) educates the business and operations teams in how to build, configure, manage and report on GAAP applications. It’s a highly interactive course in which the attendees will work through a series of exercises in order to create their own IVR (voice and visual). Please note: The Genesys App Automation Platform (GAAP) has been renamed to Genesys Intelligent Automation.
Course Objectives:
After completing this course, students will be able to:
Describe how GAAP fits within their wider contact center.
Confidently use the main GAAP GUI components.
Build and test an IVR by starting with a basic message and menu application and expanding on this to create a larger IVR with applications.
Build GAAP applications using best practice methods.
Explain how to integrate GAAP with back end systems.
Monitor and test calls.
Use the reporting and maintenance capabilities of GAAP.
Software Version:
This course uses GAAP version 3.5 (Nolan) with other Genesys 8 software.
Target Audience:
The GAAP Voice Application Development Course is intended for IVR developers and all people who will be configuring applications within the SpeechStorm/GAAP environment, business or technical.
Course Prerequisites:
Courses Required:
None
Skills Recommended:
Basic understanding of IVR systems
The GAAP Application Development Course (SST3-DEV) educates the business and operations teams in how to build, configure, manage and report on GAAP applications. It’s a highly interactive course in which the attendees will work through a series of exercises in order to create their own IVR (voice and visual). Please note: The Genesys App Automation Platform (GAAP) has been renamed to Genesys Intelligent Automation.