The Genesys App Automation Platform (GAAP) Administration Course (SST3-ADM) covers the details that are required to install, configure and manage the GAAP components, including GUI, VUI and Messaging Server. You will gain hands on experience installing and troubleshooting a GAAP environment. You will also learn about integration options.

Please note: The Genesys App Automation Platform (GAAP) has been renamed to Genesys Intelligent Automation.

Course Objectives:

After completing this course, students will be able to:

• Describe the GAAP architecture and components.
• Explain the software and hardware requirements.
• Install GAAP and its components: GUI, VUI, Messaging Server.
• Explain basic server settings.
• Configure server logging.
• Describe troubleshooting and monitoring methods.
• Explain integration options with GVP and other digital channels.

Software Version:

This course uses GAAP version 3.6 (Oz) with other Genesys 8 software.

Target Audience:

The Genesys App Automation Platform Administration Course is intended for IT or Engineering resources that will manage and maintain the GAAP/SpeechStorm framework.

Course Prerequisites:

Courses Required:

• GAAP / SpeechStorm Voice Application Development (SST3-DEV)

Skills Recommended:

• Basic understanding of IVR systems

The Genesys App Automation Platform (GAAP) Administration Course (SST3-ADM) covers the details that are required to install, configure and manage the GAAP components, including GUI, VUI and Messaging Server. You will gain hands on experience installing and troubleshooting a GAAP environment. You will also learn about integration options.

Please note: The Genesys App Automation Platform (GAAP) has been renamed to Genesys Intelligent Automation.