Course Objectives:After completing this course, students will be able to: - Describe the GAAP architecture and components.
- Explain the software and hardware requirements.
- Install GAAP and its components: GUI, VUI, Messaging Server.
- Explain basic server settings.
- Configure server logging.
- Describe troubleshooting and monitoring methods.
- Explain integration options with GVP and other digital channels.
Software Version:This course uses GAAP version 3.6 (Oz) with other Genesys 8 software. | | Target Audience:The Genesys App Automation Platform Administration Course is intended for IT or Engineering resources that will manage and maintain the GAAP/SpeechStorm framework. Course Prerequisites:Courses Required: - GAAP / SpeechStorm Voice Application Development (SST3-DEV)
Skills Recommended: - Basic understanding of IVR systems
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