The Genesys App Automation Platform (GAAP) Administration Course (SST3-ADM) covers the details that are required to install, configure and manage the GAAP components, including GUI, VUI and Messaging Server. You will gain hands on experience installing and troubleshooting a GAAP environment. You will also learn about integration options.
Please note: The Genesys App Automation Platform (GAAP) has been renamed to Genesys Intelligent Automation.
Course Objectives:
After completing this course, students will be able to:
Describe the GAAP architecture and components.
Explain the software and hardware requirements.
Install GAAP and its components: GUI, VUI, Messaging Server.
Explain basic server settings.
Configure server logging.
Describe troubleshooting and monitoring methods.
Explain integration options with GVP and other digital channels.
Software Version:
This course uses GAAP version 3.6 (Oz) with other Genesys 8 software.
Target Audience:
The Genesys App Automation Platform Administration Course is intended for IT or Engineering resources that will manage and maintain the GAAP/SpeechStorm framework.
Course Prerequisites:
Courses Required:
GAAP / SpeechStorm Voice Application Development (SST3-DEV)
Skills Recommended:
Basic understanding of IVR systems
The Genesys App Automation Platform (GAAP) Administration Course (SST3-ADM) covers the details that are required to install, configure and manage the GAAP components, including GUI, VUI and Messaging Server. You will gain hands on experience installing and troubleshooting a GAAP environment. You will also learn about integration options.
Please note: The Genesys App Automation Platform (GAAP) has been renamed to Genesys Intelligent Automation.