Genesys Info Mart Administration covers the purpose, architecture, deployment models, configuration, data flows, and basic usage of Genesys ICON and Genesys Info Mart. Lesson contents are reinforced with learning checks, instructor demonstrations and hands-on lab exercises.

Course Objectives:

After completing this course, a student will be able to:

• Describe the components and functions of Info Mart Server
• List the deployment planning considerations
• Describe the ICON and Info Mart data source topologies
• Describe ICON and Info Mart architecture
• Describe Genesys Info Mart and ICON database
• Describe components and functions of Info Mart Console
• Install and configure and run ICON components
• Install Genesys Info Mart and Info Mart Admin Console
• Describe the Info Mart HA model and configuration considerations
• Describe the Info Mart attached data process and KVP mapping
• Describe and install the Reporting & Analytics Aggregation layer

Software Version:

This course uses Genesys Info Mart 8.5 and Genesys ICON 8.5

Target Audience:

Info Mart 8.5 Administration is intended for system and data base administrators, system integrators and other technical roles involved in the planning, installation, configuration, deployment and maintenance of Genesys Info Mart 8.5.

Course Prerequisites:

Prerequisites:

• FRR 8.5 Foundation
• FRR 8.5 Administration

Recommended

• Operating Outbound 8 Campaign Configuration and Management
• eServices Foundations
• BRD – Building Basic Routing Strategies
• Course assumes knowledge of telephony reporting concepts, network design and operation, data base design and SQL scripts

Genesys Info Mart Administration covers the purpose, architecture, deployment models, configuration, data flows, and basic usage of Genesys ICON and Genesys Info Mart. Lesson contents are reinforced with learning checks, instructor demonstrations and hands-on lab exercises.