Genesys Info Mart Administration covers the purpose, architecture, deployment models, configuration, data flows, and basic usage of Genesys ICON and Genesys Info Mart. Lesson contents are reinforced with learning checks, instructor demonstrations and hands-on lab exercises.
Course Objectives:
After completing this course, a student will be able to:
Describe the components and functions of Info Mart Server
List the deployment planning considerations
Describe the ICON and Info Mart data source topologies
Describe ICON and Info Mart architecture
Describe Genesys Info Mart and ICON database
Describe components and functions of Info Mart Console
Install and configure and run ICON components
Install Genesys Info Mart and Info Mart Admin Console
Describe the Info Mart HA model and configuration considerations
Describe the Info Mart attached data process and KVP mapping
Describe and install the Reporting & Analytics Aggregation layer
Software Version:
This course uses Genesys Info Mart 8.5 and Genesys ICON 8.5
Target Audience:
Info Mart 8.5 Administration is intended for system and data base administrators, system integrators and other technical roles involved in the planning, installation, configuration, deployment and maintenance of Genesys Info Mart 8.5.
Course Prerequisites:
Prerequisites:
FRR 8.5 Foundation
FRR 8.5 Administration
Recommended
Operating Outbound 8 Campaign Configuration and Management
eServices Foundations
BRD – Building Basic Routing Strategies
Course assumes knowledge of telephony reporting concepts, network design and operation, data base design and SQL scripts
Genesys Info Mart Administration covers the purpose, architecture, deployment models, configuration, data flows, and basic usage of Genesys ICON and Genesys Info Mart. Lesson contents are reinforced with learning checks, instructor demonstrations and hands-on lab exercises.