Genesys Voice Platform 8.5 Deployment Training (GVP85-DPL) provides students with skills needed to plan, install and configure the Genesys Voice Platform (GVP) in version 8. Using hands-on labs and demonstrations, students will learn to install and configure GVP components. Students will also learn about integration with the Genesys Framework, SIP Server and Routing. This course includes the following topics: Deployment planning; installation best practices; overview of supported third-party software; GVP components installation and configuration; CTI functionality overview; basic logging and troubleshooting.

Note: This course does not address ACD/PBX or Media Gateway configurations, nor does it provide in-depth SIP training. Extensive SIP Server training is provided in dedicated Genesys SIP Server courses.

Course Objectives:

After completing this course, a student will be able to:

• Install and configure the GVP 8.5 components.
• Create IVR Profiles and DID Groups.
• Configure GVP resources.
• Describe how GVP interacts with SIP Server and Genesys Routing.
• Perform basic GVP troubleshooting.
• Configure GVP reporting for Genesys Administration.
• Use Composer to test and verify a GVP installation.

Skills Required:

• Familiarity with IVR concepts
• Basic Genesys Routing knowledge recommended
• SIP Server knowledge recommended

Target Audience:

System administrators, system integrators, telephony specialists, and any other technical roles involved in planning installation, configuration, and maintenance of Genesys Voice Platform solutions. The course is recommended for customers using GVP version 8.1.7 or 8.5.x.

Software Version:

This course uses GVP version 8.5.0 with other Genesys 8.1 software

Course Prerequisites:

Courses Required:

• Framework 8 Deployment (FWK8-DPL)
• Genesys Voice Platform 8.x Foundation (GVP8x-FND)

Genesys Voice Platform 8.5 Deployment Training  (GVP85-DPL) provides students with skills needed to plan, install and configure the Genesys Voice Platform (GVP) in version 8. Using hands-on labs and demonstrations, students will learn to install and configure GVP components. Students will also learn about integration with the Genesys Framework, SIP Server and Routing. This course includes the following topics: Deployment planning; installation best practices; overview of supported third-party software; GVP components installation and configuration; CTI functionality overview; basic logging and troubleshooting.

Note: This course does not address ACD/PBX or Media Gateway configurations, nor does it provide in-depth SIP training. Extensive SIP Server training is provided in dedicated Genesys SIP Server courses.