Genesys SIP Server 8.1 Core Training covers the purpose, architecture, deployment models, multi-site SIP Server, configuration and installation, basic usage, and call flows of Genesys SIP Server, Media Server, and Resource Manager, and SIP Server High Availability options. Lesson contents are reinforced with learning checks, instructor demonstrations and hands-on lab exercises. Framework and Routing components are pre-installed as are IP softphones.

Course Objectives:

After completing this course, a student will be able to:

• Describe Genesys SIP Product Offerings
• Describe main configuration elements of Genesys SIP Server
• Identify common SIP Server DNs
• Trace the call flows on Genesys SIP Server
• Identify Genesys SIP Server call model
• Describe call transfers
• Explain mapping data between SIP and Genesys protocols
• Describe Genesys SIP Server – Media Server integration
  • Treatments
  • Conference Calls
  • Call Supervision
  • Call Recording
• Describe Genesys SIP Server agent support
• Explain Genesys SIP Server features
• Describe Genesys SIP Server main deployment modes and installation
• Describe Genesys SIP Server multi-site support
• Identify Genesys SIP Server high availability options
• Implement High Availability using Genesys SIP Proxy Server
• Explain Genesys SIP Proxy Pool

Target Audience:

Genesys SIP Server Core is intended for SIP network architects, SIP consultants, IP integrators, system support specialists, system administrators responsible for installation and daily operations, and all other technical roles involved in the deployment planning, installation, configuration, support, and maintenance of Genesys SIP Server solutions.

Software Version:

This course uses Genesys SIP Server version 8.1

Course Prerequisites:

Courses Required

• Framework Routing and Reporting 8.5 Foundation (FRR85-FND)
• Framework Routing and Reporting 8.5 Operation (FRR85-OPT)
• Framework Routing and Reporting 8.5 Administration (FRR85-ADM)
• Skills Required:

• • Familiarity with Voice Over IP and SIP concepts, can be acquired by attending Genesys SIP Server Basics (SIP81-BASICS)

Genesys SIP Server Core covers the purpose, architecture, deployment models, multi-site SIP Server, configuration and installation, basic usage, and call flows of Genesys SIP Server, Media Server, and Resource Manager, and SIP Server High Availability options. Lesson contents are reinforced with learning checks, instructor demonstrations and hands-on lab exercises. Framework and Routing components are pre-installed as are IP softphones.