Course Objectives:

After completing this course, a student will be able to:

• Explain fundamentals of Voice Over IP
• Describe basics of Session Initiation Protocol (SIP)
• Explain Genesys SIP Server and other Genesys SIP components
• Identify the integration of Agent Desktop Application and SIP Endpoint with Genesys SIP Server

Software Version:

This course uses Genesys SIP Server version 8.1

Target Audience:

Genesys SIP Server Basics is intended for IP network architects, IP consultants, system support specialists, system administrators responsible for installation and daily operations, and any other technical roles involved in the deployment planning, installation, configuration, support, and maintenance of Genesys SIP Server and IP solutions.

Course Prerequisites:

Framework Routing and Reporting 8.5 Foundation (FRR85-FND)

• Basic understanding of IP Telephony and SIP Protocol is a plus.

Genesys SIP Server Basics covers Voice over IP Technology, SIP protocol, Genesys SIP Server and supporting SIP components, and integration of Agent Desktops and SIP Endpoints with Genesys SIP Server. The content is reinforced with learning checks, instructor demonstrations, and hands-on lab exercises. Genesys SIP Server Basics is the starting point for all other Genesys SIP Server courses in the Genesys University curriculum.
This course is also recommended to anyone interested in the Genesys Voice Platform courses.