Genesys SDKs 8.5 Workshop for Developers is an introduction to the main capabilities of the Platform, Workspace and Genesys Web Services/Application SDK suites. The workshop will be presented through lecture and hands-on activities using real-life examples to learn best practices for using the Genesys SDKs. Students will learn various programming approaches for integrations and application development.
Course Objectives:
After completing this course, a student will be able to:
Specify which Genesys SDKs are available and where they can be used
Develop using
Platform SDK for Java and .NET
Genesys Development Tools
Web application on top of the GWS/GMS/APIs
Demonstrate how to customise and add extensions to Workspace
Features
Configuration
Basic Customization
Advanced Customizations
Skills Required:
Java or .NET development skill is recommended
Basic Genesys Routing and Genesys eServices knowledge is recommended
Familiarity with JavaScript/Web programming and RESTful web services.
Target Audience:
Genesys SDKs 8.5 Workshop is intended for experienced application developers involved in developing and/or maintaining applications for the Genesys platform.
Software Version:
This course uses Genesys version 8.5 for the majority of the components.
Course Prerequisites:
Courses Required
Framework 8.x Foundations (FWK-FND) and Framework 8.x Deployment (FWK-DPL) or
Genesys Framework, Routing and Reporting Foundation 8.5 (FRR85-FND), Genesys Framework, Routing and Reporting Operations 8.5 (FRR85-OPT) and Genesys Framework, Routing and Reporting Administration 8.5 (FRR85-ADM)
Genesys SDKs 8.5 Workshop for Developers is an introduction to the main capabilities of the Platform, Workspace and Genesys Web Services/Application SDK suites. The workshop will be presented through lecture and hands-on activities using real-life examples to learn best practices for using the Genesys SDKs. Students will learn various programming approaches for integrations and application development.