After completing this course, a student will be able to:
- Specify which Genesys SDKs are available and where they can be used
- Develop using
- Platform SDK for Java and .NET
- Genesys Development Tools
- Web application on top of the GWS/GMS/APIs
- Demonstrate how to customise and add extensions to Workspace
- Basic Customization
- Advanced Customizations
- Java or .NET development skill is recommended
- Basic Genesys Routing and Genesys eServices knowledge is recommended
Genesys SDKs 8.5 Workshop is intended for experienced application developers involved in developing and/or maintaining applications for the Genesys platform.
This course uses Genesys version 8.5 for the majority of the components.
- Framework 8.x Foundations (FWK-FND) and Framework 8.x Deployment (FWK-DPL) or
- Genesys Framework, Routing and Reporting Foundation 8.5 (FRR85-FND), Genesys Framework, Routing and Reporting Operations 8.5 (FRR85-OPT) and Genesys Framework, Routing and Reporting Administration 8.5 (FRR85-ADM)