Genesys Interaction Recording 8.5 Foundation gives students a high-level technical and functional understanding of Genesys Interaction Recording Solutions. Students learn about Genesys Interaction Recording through lecture and hands-on exercises. This course includes an introduction to the Genesys Interaction Recording architecture, as well as important concepts and terminology together, with Screen Recording functionality and SpeechMiner operations. Genesys Interaction Recording Foundation is the starting point for other Genesys Interaction Recording courses in the Genesys University Curriculum.

Course Objectives:

After completing this course, a student will be able to:

• Explain call recording concept
• Describe the features and benefits of GIR
• List and describe GIR components and architecture
• Describe Screen Recording architecture and model
• Use Workspace Desktop Edition to control interactions being recorded
• Describe the features and benefits of SpeechMiner
• Use SpeechMiner to explore recorded interactions
• Identify GIR reporting

Course Prerequisites:

Framework Routing and Reporting 85 Foundation (FRR85-FND)

Target Audience:

Genesys Interaction Recording 8.5 Foundation is intended for anyone who needs to learn the architecture and basic functionality of Genesys Interaction Recording. This can include business analysts, project managers, technical consultants, system administrators, system integrators, technical architects, telephony specialists, and support specialists who will find this course a useful preparation for their further work with Genesys Interaction Recording.

Software Version:

This course uses Genesys Interaction Recording version 8.5 iteration 13.

Genesys Interaction Recording 8.5 Foundation gives students a high-level technical and functional understanding of Genesys Interaction Recording Solutions. Students learn about Genesys Interaction Recording through lecture and hands-on exercises. This course includes an introduction to the Genesys Interaction Recording architecture, as well as important concepts and terminology together, with Screen Recording functionality and SpeechMiner operations. Genesys Interaction Recording Foundation is the starting point for other Genesys Interaction Recording courses in the Genesys University Curriculum.