Genesys Interaction Recording (GIR) 8.5 Deployment focuses on the concepts and skills needed to install, configure, and do basic troubleshooting of Genesys Interaction Recording.
Students learn about deploying GIR through lecture and hands on exercises. This course includes topics such as installation and configuration of GIR core components, Genesys Voice Platform and SIP Server, Workspace Desktop Edition and GIR User and Management Interfaces. This curriculum covers GIR features including Recording Encryption, Media Lifecycle Management, Security, Screen Recording, GIR Reports and High Availability. Using business scenarios and hand-on activities, students will learn to trace call recordings, practice call recording playback and understand troubleshooting of GIR. (Note: This course does not cover Quality Management)

Course Objectives:

After completing this course, a student will be able to:

• Review Genesys Interaction Recording
• Explain GIR deployment procedure
• Deploy GIR prerequisite components
• Deploy GIR core components
• Deploy SpeechMiner
• Configure GIR solution
• Enable Screen Recording
• Enable recording encryption
• Explain and perform Media Lifecycle Management
• Provision GIR security
• Explain GIR High Availability

Target Audience:

Genesys Interaction Recording deployment is intended for technical consultants, system administrators, system integrators, telephony specialists and any other technical roles involved in the planning, installation, configuration and maintenance of Genesys Interaction Recording.

Software Version:

This course uses Genesys Interaction Recording version 8.5 iteration 13.

Course Prerequisites:

Framework Routing and Reporting 85 Foundation (FRR85-FND)

• Framework Routing and Reporting 85 Administration (FRR85-ADM)
• Genesys Interaction Recording 85 Foundation (GIR85-FND)

Genesys Interaction Recording (GIR) 8.5 Deployment focuses on the concepts and skills needed to install, configure, and do basic troubleshooting of Genesys Interaction Recording.
Students learn about deploying GIR through lecture and hands on exercises. This course includes topics such as installation and configuration of GIR core components, Genesys Voice Platform and SIP Server, Workspace Desktop Edition and GIR User and Management Interfaces. This curriculum covers GIR features including Recording Encryption, Media Lifecycle Management, Security, Screen Recording, GIR Reports and High Availability. Using business scenarios and hand-on activities, students will learn to trace call recordings, practice call recording playback and understand troubleshooting of GIR. (Note: This course does not cover Quality Management)