Course Objectives:After completing this course, a student will be able to: - Identify GIA 8.5 components and solution architecture
- Explain GIA interaction processing details
- Define GIA 8.5 high availability and scalability options
- Identify GIA 8.5 system requirements, required third party software and deployment models
- Install and configure GIA 8.5
- Identify SMConfig features
- Deploy GIA reports
- Explain SMART features
- Use SMART to define Topics, Categories and Programs
- Explain topic features
- Identify fine tuning using SMART
- Define Programs
- Practice categories using SMART
- Identify SMART backup/restore operation
- Explain SpeechMiner Web Tools Page
| | Target Audience:Genesys Interaction Analytics 8.5 Administration is intended for technical consultants, system administrators, system integrators, telephony specialists and any other technical roles involved in the planning, deployment, and administration of Genesys Interaction Analytics. Software Version:This course uses GIA version 8.5.5. Course Prerequisites:Courses Required Skills Required: | |