Genesys Interaction Analytics 8.5 Administration

Live Online & Classroom Enterprise Training

Location: Bangalore, India | Dubai, UAE

Industry Experienced Instructor  |  Remote Labs  |  Lab Access Post Training

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Genesys Interaction Analytics 8.5 Administration focuses on the concepts and skills needed to install, configure and administrate Genesys Interaction Analytics solution. Students learn about administrating Genesys Interaction Analytics through lecture and hands-on exercises. This course includes topics such as introduction to GIA (Genesys Interaction Analytics) Architecture, installing and configuring GIA, building programs, topics and categories using SMART (SpeechMiner Administration Tool), Speech Analytics auditing and fine-tuning, and using SpeechMiner management tools.

Course Objectives:

After completing this course, a student will be able to:

  • Identify GIA 8.5 components and solution architecture
  • Explain GIA interaction processing details
  • Define GIA 8.5 high availability and scalability options
  • Identify GIA 8.5 system requirements, required third party software and deployment models
  • Install and configure GIA 8.5
  • Identify SMConfig features
  • Deploy GIA reports
  • Explain SMART features
  • Use SMART to define Topics, Categories and Programs
  • Explain topic features
  • Identify fine tuning using SMART
  • Define Programs
  • Practice categories using SMART
  • Identify SMART backup/restore operation
  • Explain SpeechMiner Web Tools Page

Target Audience:

Genesys Interaction Analytics 8.5 Administration is intended for technical consultants, system administrators, system integrators, telephony specialists and any other technical roles involved in the planning, deployment, and administration of Genesys Interaction Analytics.

Software Version:

This course uses GIA version 8.5.5.

Course Prerequisites:

Courses Required

  • GIA85-OPT

Skills Required:

    • N/A

Genesys Interaction Analytics 8.5 Administration focuses on the concepts and skills needed to install, configure and administrate Genesys Interaction Analytics solution. Students learn about administrating Genesys Interaction Analytics through lecture and hands-on exercises. This course includes topics such as introduction to GIA (Genesys Interaction Analytics) Architecture, installing and configuring GIA, building programs, topics and categories using SMART (SpeechMiner Administration Tool), Speech Analytics auditing and fine-tuning, and using SpeechMiner management tools.