Genesys Interaction Analytics 8.5 Administration focuses on the concepts and skills needed to install, configure and administrate Genesys Interaction Analytics solution. Students learn about administrating Genesys Interaction Analytics through lecture and hands-on exercises. This course includes topics such as introduction to GIA (Genesys Interaction Analytics) Architecture, installing and configuring GIA, building programs, topics and categories using SMART (SpeechMiner Administration Tool), Speech Analytics auditing and fine-tuning, and using SpeechMiner management tools.
Course Objectives:
After completing this course, a student will be able to:
Identify GIA 8.5 components and solution architecture
Explain GIA interaction processing details
Define GIA 8.5 high availability and scalability options
Identify GIA 8.5 system requirements, required third party software and deployment models
Install and configure GIA 8.5
Identify SMConfig features
Deploy GIA reports
Explain SMART features
Use SMART to define Topics, Categories and Programs
Explain topic features
Identify fine tuning using SMART
Define Programs
Practice categories using SMART
Identify SMART backup/restore operation
Explain SpeechMiner Web Tools Page
Target Audience:
Genesys Interaction Analytics 8.5 Administration is intended for technical consultants, system administrators, system integrators, telephony specialists and any other technical roles involved in the planning, deployment, and administration of Genesys Interaction Analytics.
Software Version:
This course uses GIA version 8.5.5.
Course Prerequisites:
Courses Required
GIA85-OPT
Skills Required:
N/A
Genesys Interaction Analytics 8.5 Administration focuses on the concepts and skills needed to install, configure and administrate Genesys Interaction Analytics solution. Students learn about administrating Genesys Interaction Analytics through lecture and hands-on exercises. This course includes topics such as introduction to GIA (Genesys Interaction Analytics) Architecture, installing and configuring GIA, building programs, topics and categories using SMART (SpeechMiner Administration Tool), Speech Analytics auditing and fine-tuning, and using SpeechMiner management tools.