Course Objectives:After completing this course you will be able to: - Describe the architecture and concepts of Genesys Callback.
- Deploy and configure Cassandra for Genesys Mobile Services (GMS).
- Install and Configure GMS in a single node environment.
- Plan and deploy GMS for multi-node and multi-site deployments.
- Create and configure services.
- Test various callback scenarios.
- Configure GMS logs.
- Describe the Genesys provided client samples.
Target Audience:Genesys Callback Administration 8.5 is intended for system administrators who would like to learn the configuration and deployment of Genesys Callback. | | Software Version:This course uses Genesys version 8.5.x. Course Prerequisites:Courses Required: - Framework, Routing, and Reporting Foundation 8.5 (FRR85-FND), Framework, Routing, and Reporting Operation 8.5 (FRR85-OPT), and Framework, Routing and Reporting Administration 8.5 (FRR85-ADM).
- Genesys Callback Foundation 8.5.
Skills Required: - Knowledge of Framework, Orchestration Platform, SIP Server, and GVP/Media Server.
- Familiarity with the concepts of Genesys Outbound Contact Center is suggested.
- Familiarity with the concepts covered in eServices Foundation 8.x is suggested, but not required.
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