Framework Routing & Reporting 8.5 Operation Training gives students an introduction to the technical architecture and components for Genesys Framework, Genesys Routing, and Genesys Solution Reporting. Students will learn more about the skills needed to support daily operation of their Genesys implementation, such as setting up roles/permissions, messaging, loading routing applications, and more.

Target Audience:

Genesys Framework, Routing, and Reporting Operation is intended for anyone in a technical role involved in the daily use, maintenance, support, or IT management of Genesys.

Software Version:

The course uses the following software versions:

• Genesys Management Framework 8.5
• Genesys Routing 8.1.4
• Genesys Solution Reporting 8.1

Course Prerequisites:

Course Required:

• Genesys Framework, Routing, and Reporting Foundation 8.5

Course Objectives:

After completing this course, a student will be able to:

• Describe the architecture and components of the Genesys platform, which includes: Genesys Framework, Genesys Routing, and Genesys Solution Reporting.
• Use Genesys Administrator Extension (GAX) to configure:
  • Directory Numbers, Agent Logins, Places
  • Import information for Agents and Bulk Change Sets
  • Setup security through Roles and Permissions
• Configure Genesys Logging and describe basic message flow.
• Configure and test alarms in the Genesys Environment.
• Use Composer to import and setup a Routing Application.
• Generate reports for the following:
  • CCPulse+
  • Pulse
  • GAX Plug-in for License Reporting Manager (LRM)
  • CC Analyzer (Crystal Reports)

Genesys Framework, Routing, and Reporting Operation gives students an introduction to the technical architecture and components for Genesys Framework, Genesys Routing, and Genesys Solution Reporting. Students will learn more about the skills needed to support daily operation of their Genesys implementation, such as setting up roles/permissions, messaging, loading routing applications, and more.