Framework Routing & Reporting 8.5 Administration Training gives students the concepts and skills needed to configure, install, support, test, and troubleshoot core Genesys Framework, Genesys Routing, and Genesys Solution Reporting successfully. Students learn about application objects, application options, templates, supporting service availability, and more.

Course Objectives:

After completing this course, a student will be able to:

• Setup required properties, connections, and options for Framework, Routing, and Solution Reporting components
  • Import Application Templates
  • Configure Application Objects
  • Explain Application Configuration Options
• Understand and setup license control servers
• Explain concepts for multi-host and multi-site
• Describe and setup support for service availability

Target Audience:

Genesys Framework, Routing, and Reporting Administration is intended for anyone in a technical role involved in the configuration, installation, maintenance or troubleshooting of Genesys applications.

Software Version:

The course uses the following software versions:

• Genesys Management Framework 8.5
• Genesys Routing 8.1.4
• Genesys Solution Reporting 8.1

Course Prerequisites:

Courses Required:

• Genesys Framework, Routing, and Reporting Foundation 8.5
• Genesys Framework, Routing, and Reporting Operation 8.5

Genesys Framework, Routing, and Reporting Administration gives students the concepts and skills needed to configure, install, support, test, and troubleshoot core Genesys Framework, Genesys Routing, and Genesys Solution Reporting successfully. Students learn about application objects, application options, templates, supporting service availability, and more.