eServices 8.5 Foundation provides an introduction to eServices as well as the common set of knowledge and skills required for those going on to other Digital courses. eServices 8.5 Foundation covers eServices architecture, important concepts and terminology. Course content is relevant to numerous eServices channels including but not limited to e-mail, chat, social media, and sms.
Course Objectives:
Describe the eServices Solution
Describe the eServices architecture, including channel-specific variations
Describe eServices-related basic concepts with Composer Routing
Describe interaction flow of an eServices interaction
Explain interaction properties
Describe and use Genesys Resource Capacity Planning
Describe eServices Reporting
Target Audience:
eServices 8.5 Foundation is intended for anyone with a technical role encompassing job functions involving e Services system architecture, operation, maintenance, deployment, and/or routing logic development.
Genesys Framework, Routing, and Reporting Operation 8.5 (FRR85-OPT)
Skills Required:
Familiarity with Genesys Framework
Understanding of Inbound Voice architecture (including Universal Routing)
GenesyseServices 8.5 Foundation provides an introduction to e Services as well as the common set of knowledge and skills required for those going on to other Digital courses. eServices 8.5 Foundation covers eServices architecture, important concepts and terminology. Course content is relevant to numerous eServices channels including but not limited to e-mail, chat, social media, and sms.