Genesys EServices 8.5 Administration Training engages students in hands-on activities during which they configure, install, and test e Services applications. Work includes the core eServices applications as well as channel-specific components such as those for: e-mail, chat, social media, sms.
Course Objectives:
After completing this course, a student will be able to:
Plan a basic eServices solution deployment
Understand and configure application connections
Understand and configure key options for eServices applications
Install eServices components
View logs to confirm key log messages are present
Test
Apply troubleshooting and log analysis skills to solve any issues
Target Audience:
eServices 8.5 Administration is intended for anyone with a technical role encompassing job functions involving E Services system applications, configuration, maintenance, operation, and/or deployment.
Understanding and experience deploying Genesys Framework
Understanding and experience deploying Orchestration Platform
Understanding of the eServices Solution and its architecture
Ability to describe and use Genesys Resource Capacity Planning
Ability to explain eServices interaction flow models
genesys eServices 8.5 Administration engages students in hands-on activities during which they configure, install, and test E Services applications. Work includes the core eServices applications as well as channel-specific components such as those for: e-mail, chat, social media, sms.
eServices 8.5 Administration engages students in hands-on activities during which they configure, install, and test eServices applications. Work includes the core eServices applications as well as channel-specific components such as those for: e-mail, chat, social media, sms.
Course Objectives:
After completing this course, a student will be able to:
Plan a basic eServices solution deployment
Understand and configure application connections
Understand and configure key options for eServices applications
Install eServices components
View logs to confirm key log messages are present
Test
Apply troubleshooting and log analysis skills to solve any issues
Target Audience:
eServices 8.5 Administration is intended for anyone with a technical role encompassing job functions involving eServices system applications, configuration, maintenance, operation, and/or deployment.
Understanding and experience deploying Genesys Framework
Understanding and experience deploying Orchestration Platform
Understanding of the eServices Solution and its architecture
Ability to describe and use Genesys Resource Capacity Planning
Ability to explain eServices interaction flow models
genesys eServices 8.5 Administration engages students in hands-on activities during which they configure, install, and test eServices applications. Work includes the core eServices applications as well as channel-specific components such as those for: e-mail, chat, social media, sms.
eServices 8.5 Administration engages students in hands-on activities during which they configure, install, and test eServices applications. Work includes the core eServices applications as well as channel-specific components such as those for: e-mail, chat, social media, sms.
Course Objectives:
After completing this course, a student will be able to:
Plan a basic eServices solution deployment
Understand and configure application connections
Understand and configure key options for eServices applications
Install eServices components
View logs to confirm key log messages are present
Test
Apply troubleshooting and log analysis skills to solve any issues
Target Audience:
eServices 8.5 Administration is intended for anyone with a technical role encompassing job functions involving eServices system applications, configuration, maintenance, operation, and/or deployment.
Understanding and experience deploying Genesys Framework
Understanding and experience deploying Orchestration Platform
Understanding of the eServices Solution and its architecture
Ability to describe and use Genesys Resource Capacity Planning
Ability to explain eServices interaction flow models
genesys eServices 8.5 Administration engages students in hands-on activities during which they configure, install, and test eServices applications. Work includes the core eServices applications as well as channel-specific components such as those for: e-mail, chat, social media, sms.
eServices 8.5 Administration engages students in hands-on activities during which they configure, install, and test eServices applications. Work includes the core eServices applications as well as channel-specific components such as those for: e-mail, chat, social media, sms.
Course Objectives:
After completing this course, a student will be able to:
Plan a basic eServices solution deployment
Understand and configure application connections
Understand and configure key options for eServices applications
Install eServices components
View logs to confirm key log messages are present
Test
Apply troubleshooting and log analysis skills to solve any issues
Target Audience:
eServices 8.5 Administration is intended for anyone with a technical role encompassing job functions involving eServices system applications, configuration, maintenance, operation, and/or deployment.
Understanding and experience deploying Genesys Framework
Understanding and experience deploying Orchestration Platform
Understanding of the eServices Solution and its architecture
Ability to describe and use Genesys Resource Capacity Planning
Ability to explain eServices interaction flow models
genesys eServices 8.5 Administration engages students in hands-on activities during which they configure, install, and test eServices applications. Work includes the core eServices applications as well as channel-specific components such as those for: e-mail, chat, social media, sms.