Genesys EServices 8.5 Administration Training engages students in hands-on activities during which they configure, install, and test e Services applications. Work includes the core eServices applications as well as channel-specific components such as those for: e-mail, chat, social media, sms.

Course Objectives:

After completing this course, a student will be able to:

• Plan a basic eServices solution deployment
• Understand and configure application connections
• Understand and configure key options for eServices applications
• Install eServices components
• View logs to confirm key log messages are present
• Test
• Apply troubleshooting and log analysis skills to solve any issues

Target Audience:

eServices 8.5 Administration is intended for anyone with a technical role encompassing job functions involving E Services system applications, configuration, maintenance, operation, and/or deployment.

Software Version:

This course uses Genesys eServices version 8.5.

Course Prerequisites:

Completion of the following:

• eServices 8.5 Foundation (ESV85-FND)
• Genesys Framework, Routing, and Reporting Administration 8.5 (FRR85-ADM)

Skills Required:

• • Understanding and experience deploying Genesys Framework
  • Understanding and experience deploying Orchestration Platform
  • Understanding of the eServices Solution and its architecture
  • Ability to describe and use Genesys Resource Capacity Planning
  • Ability to explain eServices interaction flow models

genesys eServices 8.5 Administration engages students in hands-on activities during which they configure, install, and test E Services applications. Work includes the core eServices applications as well as channel-specific components such as those for: e-mail, chat, social media, sms.