Genesys Composer 8 Voice Applications Training (COMV8-DEV) focuses on developing, testing and deploying VoiceXML applications using Composer. Hands-on practice includes: design and develop applications using Composer; test and debug applications; database integration; use and develop sub call flows; set and use variables; write and use grammars; and integrate a voice application with Genesys CTI. The majority of class time is spent developing and testing voice applications created with Genesys Composer.
Note: This course uses Genesys Composer to develop Voice Applications. It is not a course on native VoiceXML or CCXML programming. It does not cover the development of routing strategies.

Target Audience:

Genesys Composer for Voice Applications is intended for IVR developers, and any other technical roles involved in planning, developing and testing voice applications developed with Composer for use on the Genesys Voice Platform version 8.

Software Version:

This course uses Composer version 8.0 with GVP 8.1, and is NOT effective for students using Genesys Studio with GVP 7.

Course Prerequisites:

Courses Required:

• Genesys Voice Platform 8.x Foundation (GVP8.x-FND)

Skills Recommended:

• Basic understanding of IVR systems

Course Objectives:

After completing this course, students will be able to:

• Explain the work areas of Composer and the elements of a Voice Project.
• Use Entry, Exit and Prompt Blocks.
• Describe the use of variables.
• Design, run and debug callflows, analyze a Call Trace.
• Test an IVR Profile.
• Use input and menu building blocks.
• Describe the Branching Block.
• Use Grammar Builder to design grammars and export to GRXML.
• Explain and use Shadow Variables.
• Use the Database Blocks.
• Develop modular applications using the Subdialog block and Sub Callflows.
• Describe how error events are thrown and caught.
• Explain when to use the Web Request and the Backend block.
• Describe a CTI call flow and identify the CTI blocks.
• Develop an application which utilizes the VAR blocks and locate reporting data using Genesys Administrator.

Genesys Composer for Voice Applications (COMV8-DEV) focuses on developing, testing and deploying VoiceXML applications using Composer. Hands-on practice includes: design and develop applications using Composer; test and debug applications; database integration; use and develop sub call flows; set and use variables; write and use grammars; and integrate a voice application with Genesys CTI. The majority of class time is spent developing and testing voice applications created with Genesys Composer.
Note: This course uses Genesys Composer to develop Voice Applications. It is not a course on native VoiceXML or CCXML programming. It does not cover the development of routing strategies.