Genesys Composer 8.1 Routing Application Development Training
Genesys Composer 8.1 Routing Applications Development Training focuses on the basic skills necessary to develop routing applications for inbound voice interactions. Using business scenarios and hands-on activities, students will learn to design, create, and test routing applications with Composer. Note: This course uses Genesys Composer to develop inbound voice routing applications to use with Orchestration Server (ORS). The following topics are not covered: native SCXML or ECMAScript programming, development of Genesys Voice Platform (GVP) applications, and migrating IRD strategies to Composer applications.
Course Objectives:
After completing this course, a student will be able to:
Describe the Orchestration platform architecture
Create, provision, and test a routing application
Trace messages in an interaction flow
Deploy a routing application in a production environment
Use Composer to design routing applications, including:
Use the Target block to route to agent groups, skills, and other types of targets
Customize the Target block to route based on statistics
Customize the Target block to include virtual queues
Handle errors in a workflow
Use voice treatments
Create variables and use them in Composer blocks
Use attached data in workflows
Use Expression Builder to create routing decisions based on DNIS, caller entered digits, and other attributes
Use List objects from the Configuration Layer
Access data from a web service
Access data stored in a database
Use subroutines to modularize a routing application
Use the ORS debugger to test and debug routing applications
Target Audience:
Composer 8 Routing Applications is intended for routing application developers or anyone in a technical role involved in planning, developing, and testing inbound voice routing applications developed with Composer for use with Orchestration Server.
Software Version:
This course uses Composer version 8.1.4. The course topics also apply to Composer version 8.1.3.
Knowledge of programming concepts such as variables, comparison operators, and conditional statements is highly recommended.
Composer 8 Routing Applications focuses on the basic skills necessary to develop routing applications for inbound voice interactions. Using business scenarios and hands-on activities, students will learn to design, create, and test routing applications with Composer. Note: This course uses Genesys Composer to develop inbound voice routing applications to use with Orchestration Server (ORS). The following topics are not covered: native SCXML or ECMAScript programming, development of Genesys Voice Platform (GVP) applications, and migrating IRD strategies to Composer applications.