Genesys Composer 8.1 Routing Applications Development Training focuses on the basic skills necessary to develop routing applications for inbound voice interactions. Using business scenarios and hands-on activities, students will learn to design, create, and test routing applications with Composer.
Note: This course uses Genesys Composer to develop inbound voice routing applications to use with Orchestration Server (ORS). The following topics are not covered: native SCXML or ECMAScript programming, development of Genesys Voice Platform (GVP) applications, and migrating IRD strategies to Composer applications.

Course Objectives:

After completing this course, a student will be able to:

• Describe the Orchestration platform architecture
• Create, provision, and test a routing application
• Trace messages in an interaction flow
• Deploy a routing application in a production environment
• Use Composer to design routing applications, including:
  • Use the Target block to route to agent groups, skills, and other types of targets
  • Customize the Target block to route based on statistics
  • Customize the Target block to include virtual queues
  • Handle errors in a workflow
  • Use voice treatments
  • Create variables and use them in Composer blocks
  • Use attached data in workflows
  • Use Expression Builder to create routing decisions based on DNIS, caller entered digits, and other attributes
  • Use List objects from the Configuration Layer
  • Access data from a web service
  • Access data stored in a database
  • Use subroutines to modularize a routing application
• Use the ORS debugger to test and debug routing applications

Target Audience:

Composer 8 Routing Applications is intended for routing application developers or anyone in a technical role involved in planning, developing, and testing inbound voice routing applications developed with Composer for use with Orchestration Server.

Software Version:

This course uses Composer version 8.1.4. The course topics also apply to Composer version 8.1.3.

Course Prerequisites:

Courses Required

• Genesys Framework 8 Foundation or Framework, Routing, and Reporting Foundation 8.5.

Skills Required:

• Familiarity with Genesys Framework

Knowledge of programming concepts such as variables, comparison operators, and conditional statements is highly recommended.

Composer 8 Routing Applications focuses on the basic skills necessary to develop routing applications for inbound voice interactions. Using business scenarios and hands-on activities, students will learn to design, create, and test routing applications with Composer.
Note: This course uses Genesys Composer to develop inbound voice routing applications to use with Orchestration Server (ORS). The following topics are not covered: native SCXML or ECMAScript programming, development of Genesys Voice Platform (GVP) applications, and migrating IRD strategies to Composer applications.