| Course Objectives:After completing this course, a student will be able to: - Describe the Orchestration platform architecture
- Create, provision, and test a routing application
- Trace messages in an interaction flow
- Deploy a routing application in a production environment
- Use Composer to design routing applications, including:
- Use the Target block to route to agent groups, skills, and other types of targets
- Customize the Target block to route based on statistics
- Customize the Target block to include virtual queues
- Handle errors in a workflow
- Use voice treatments
- Create variables and use them in Composer blocks
- Use attached data in workflows
- Use Expression Builder to create routing decisions based on DNIS, caller entered digits, and other attributes
- Use List objects from the Configuration Layer
- Access data from a web service
- Access data stored in a database
- Use subroutines to modularize a routing application
- Use the ORS debugger to test and debug routing applications
| | Target Audience:Composer 8 Routing Applications is intended for routing application developers or anyone in a technical role involved in planning, developing, and testing inbound voice routing applications developed with Composer for use with Orchestration Server. Software Version:This course uses Composer version 8.1.4. The course topics also apply to Composer version 8.1.3. Course Prerequisites:Courses Required Skills Required: - Familiarity with Genesys Framework
Knowledge of programming concepts such as variables, comparison operators, and conditional statements is highly recommended. | |