The Cisco Prime Service Catalog 10 Service Manager course discusses how to use Cisco Prime Service Catalog 10 Service Manager to organize, manage, and complete task assignments, as well as to manage service delivery teams and processes. They will discuss how to use service manager views, service manager searches, project manager tasks, ad hoc tasks, and advanced features. You will also have an opportunity to gain understanding of service delivery and task management best practices.
Upon completion of this course, you should be able to:
- Submit, approve, and manage service requests
- Use Service Manager as a service performer to manage, organize, and complete work
- Use Service Manager as a manager to manage service delivery processes and teams
- Use additional features in the service catalog and order management modules to organize and complete work.
The course is designed for people who are responsible for using Cisco Prime Service Catalog 10 Service Manager to organize, perform, and manage service delivery activities and processes in their organizations.
The primary audience for this course includes:
- Delivery team member
- Team leads
- Team managers
There are no required training prerequisites for this class.
Module 1: Introduction to Cisco Prime Service Catalog
Module 2: Requesting Services and Fulfilling Service Requests
Module 3: Managing and Organizing Work
Module 4: Managing Service Delivery: Project Managers, Service Team Managers, and Service Team Administrators
Module 5: Additional Service Catalog Features: Service Portal, Order Management, and Reporting