Overview

Cisco CVPD Scripting Part 2 Training class provides in-depth coverage and hands-on practice of the more advanced programming topics of Call Studio such as web services and parsing their results, javascript, modularizing large applications, writing a speech recognition applications, and advanced event handling.

Prerequisites

    •  Cisco CVPD Scripting Part 1 or programming experience in Call Studio 

Outline

JavaScript:  Add an incredible amount of functionality that was not formerly available:
    •    String functions: substring, string length, string replace, toUpper, toLower, charAt, etc.

    •    Math functions: round, floor, ceiling, truncate, random numbers, etc.)

    •    Date functions: date or time arithmetic, validate dates, create formatted date/time variables

REST Web Service calls and XML: Learn to work with RESTful web services
    •    Testing RESTful web service interface in a Web Browser using Rest Client Extension

    •    Learn XPath syntax to parse XML response and using free online tools

    •    How to use the Studio REST Client Element  and to parse XML responses in Studio   

    •    Fetchtimeout and Fetchaudio review          

REST Web Service calls and JSON:
    •    Learn JSON syntax, how to parse JSON responses, and test using free online tools     

    •    Use the Studio Rest Client element and  JavaScript in Studio to parse JSON results    

SOAP Web Services: Understand how to invoke a SOAP and WSDL based web services
    •    SOAPUI to test web service connection outside of Studio 

    •    Using the Studio Web Services Element

Database: Use the SQL Database element in Studio
    •    Select data and execute stored procedures on a SQL-based database

    •    Select multiple rows into XML and parse the result              

    •    Event Handling to catch exceptions and switch to backup database

Modularization  and Multiple applications
    •    SubFlows – Subroutines (or ‘functions) for reusability and readability          

    •    Subdialogs – Calling another Studio application as a subroutine

    •    Application Transfers – Go to another Studio application without returning

Event Handling: Adding event handling globally, in subflows, or element-level
    •    LastException variable   

    •    Adding Your Own Event Handling for Java Exceptions, VoiceXML Events, Custom Exceptions

    •    Creating an Error Element to catch any unhandled exceptions           

    •    Use Cisco Log Parser Tool

Speech Recognition: Working with Nuance Speech Recognition
    •    Understanding grammars: builtin, inline, external

    •    Using Studio Digits, Number, Currency, YesNoMenu elements, Confirm if necessary

    •    Studio Form Element to build a menu, invoke builtin grammars, point to URI-based grammars

    •    Work with multiple results (N-Best list) Global Commands