Course Details
This course focuses on basic administration, maintenance, and troubleshootingtasks for Avaya Aura Messaging 6.1 including:
- Solution features, components, architecture, and topologies
- Setting up flexible storage with the additions of using Exchange Store orVMware Zimbra store
- Adding a mail gateway utilizing native and fax server options
- Performing standard administrative tasks for Avaya Aura Messaging
- Post-installation administrative tasks
- Class of Server features and how to manage COS
- Managing subscriber accounts
- Administering system features
- Managing user preferences and user features
- Managing unified messaging
- Updating software and add, modify, or remove sites
- Integration capabilities with Avaya CS1000 support through SessionManager
- Administering third-party products, such as AudioCodes gateways and faxservers
- Downloading service packs and optional languages
- Interpreting logs and reports in troubleshooting
Note: This particular version of the class does not prepare you for the current certification.
Course Prerequisites
- Telephony and messaging system knowledge and experience
- We recommend Avaya Aura Messaging Implementation (5C00062V) for students responsible for implementation tasks
Course Agenda
1. Avaya Aura Messaging Key Concepts
- Features, Functions, and Components
- System Architecture
- Topology Options
2. Messaging System Post-Installation Administration
- Administering CDOM
- Creating Role-Based Access Control (RBAC) Roles
- Adding and Modifying Privileged Login Accounts
- Adding, Modifying, and Removing a Class Of Service
- Adding a New Site and Modifying an Existing Site
- Topology Settings
- Adding and Removing an Application Server
- Password Properties and Setting the Caller Applications Password
- Adding Users
- Viewing and Modifying User Properties
- Deleting Users from the Messaging System
3. System Administration
- Planning and Implementing the Enhanced List Application (ELA)
- System Broadcasts
- Information Mailboxes
- Setting Up Text Messaging and Email Notifications
- Adding a Mail Gateway
- Caller Applications (Caller Apps)
4. Exchange Administration
- Exchange Store
- Configuring an Exchange Store
- Configuring Avaya Aura Messaging for Exchange
- Enabling Users for Exchange
- Leaving and Retrieving Voice Messages for Exchange
5. User Features
- Managing User Preferences:
- General
- Reach Me
- Notify Me
- My Phone
- Creating or Modifying Personal Lists
- Modifying User Password
- Advanced Tasks
- Unified Messaging Qualities of Avaya Aura Messaging
6. Clientless Outlook Toolbar
- Avaya Aura Messaging Form
- Supporting the Avaya Aura Messaging Toolbar in Microsoft Outlook
- Accessing Messages in Exchange through Outlook for Avaya Message Store
- Using the Clientless Outlook Toolbar
7. Alarms, Events, and Logs
- Identifying, Managing, and Viewing Events Alarms
- Executing and Viewing Logs
8. Reports
- Viewing and Executing Reports
- Managing Reports by Viewing/Running:
- User Reports
- Info Mailboxes
- Remote Users
- Uninitialized Mailboxes
- Login Failure
- Locked Out Users
- User Reports
9. Maintenance and Troubleshooting
- Performing a Database Audit
- Verifying and Restarting LDAP Process
- Verifying IMAP/SMTP Status and Administering Settings
- Displaying Voice Equipment Status
- Administering Trusted Certificates
- Testing Alarm Originations
- Testing Connections
- Running Application Server Diagnostics
10. Upgrades and Migration
- Options
- Scenarios
- Upgrading Legacy Modular Messaging Hardware