Avaya Aura Communication Manager and CM Messaging – Embedded Support

Live Online & Classroom Enterprise Training

Location: Bangalore, India | Dubai, UAE

Industry Experienced Instructor  |  Remote Labs  |  Lab Access Post Training

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Course Details

Learn about troubleshooting and maintenance for Avaya Aura Communication Manager in this course. You will focus on Communication Manager Release 6.3 and the complementary Avaya Aura products: Communication Manager Messaging, Utility Server, and System Platform.

Topics you will cover include:

  • Maintaining Communication Manager firmware, software, and service packs
  • Managing the backup and restore function
  • Diagnosing and troubleshooting hardware faults, software alarms, and events

Lab exercises simulate common hardware and software fault conditions providing you an opportunity to troubleshoot those faults as well as common administration problems. Related courseware references and embedded documentation supplement your training.

Course Prerequisites

  • Avaya Media Servers and Gateways Implementation Workshop Labs (ATC00838VEN)
  • Avaya Aura CM Architecture, Protocols, and Features (ATU01730WEN)

Course Agenda

1. CM Advanced Architecture

  • CM Server and Platforms
  • CM Internal Architecture
  • CM Locations
  • CM IMS Behaviors
  • Call Processing Architecture
  • H.323 and Network Regions
  • Lab Exercise
  • Trunk Architecture

2. CM Support Basics

  • Tech Support Common Practices
  • Common CM Issues and Resolutions

3. CM Inherent Support Tools

  • Alarms and Errors
  • Logs

4. CM External Support Tools

  • Multimedia Networks Troubleshooting
  • Multi-VLAN Environments
  • Packet Analyzer

5. CM Service Continuity

  • Survivable Servers Troubleshooting Techniques
  • Utility Servers and Alternatives
  • CM Server Upgrades and Updates
  • CM Gateways and Module Upgrades
  • IP Phone Upgrades

6. CM Backup and Restore

  • Backup Data Sets
  • Backup Now
  • Restoring Backups
  • Scheduled Backups
  • System Platform Backup and Restore

7. CMM Advanced Architecture

  • CMM Internal Architecture

8. CMM Administration

  • Desktop Messaging
  • CMM Access and Enable
  • Accounts and Privileges
  • Subscribers and Permissions
  • Parameters
  • Auto Attendant
  • Broadcast Messaging
  • ELA
  • Announcements
  • Fax Messaging

9. CMM Service Continuity

  • CMM Reports
  • CMM Security
  • CMM System Backup and Restore
  • CMM Software Updates

10. CMM Support

  • Alarms and Events
  • Voice Equipment Diagnostics
  • Techniques to Resolve Common Messaging Issues