We have combined two Authorized Cisco Unity courses (AUM and IUM) into one comprehensive one week Training experience. In this course, administrators and system engineers will perform system setup and customization; add, delete, and modification of subscribers. We will also be exploiting the use of Call Handlers to build and implement one touch dialing and Audio Text Applications. There will be information on monitoring and maintaining the Cisco Unity system, including Unity Release 7.0. In addition, you will learn to install, upgrade, configure, maintain, and troubleshoot new and existing Cisco Unity installations. We will also explore the Tools Depot and discuss many of the tools contained therein.

This course is designed to prepare you for the Cisco Unity System Engineer Exam (642-105).

Prerequisites

To fully benefit from this course, it is recommended that you have the following prerequisite skills and knowledge:

• Working knowledge of Microsoft Windows 2003
• Working knowledge of the Microsoft Exchange 2003 or IBM Lotus Domino messaging environment
• Working knowledge of the features, benefits, and programming of at least one manufacturer's PBX (Cisco Unified CallManager or Cisco Unified Communications Manager preferred)

Who Should Attend

This course is intended for the following audience:

• End-user system administrators responsible for the day-to-day management of corporate messaging systems
• Personnel responsible for planning, designing, and implementing Cisco Unity systems in an IP telephony environment
• IP telephony specialized Channel Partners (Field Engineer 2 role): Those responsible for planning, designing, and implementing Cisco Unity systems in an IP telephony environment
• Professional Services partners: Cisco personnel responsible for planning, designing, and implementing Cisco Unity systems in an IP telephony environment

Number of Days

5 Days instructor-led classroom training. (Approx. 7 hours each day.)

Course Objectives

After completing this course, the student will be able to:

IUM

• Cisco Unity Hardware Platform overlays and which Voice boards are supported for Circuit Switched PBX’s
• Installing and configuring the Unified Messaging using CUSPA and CUICA and the prerequisites that need to be met to complete a successful Unity Installation
• Overview of the Hardware necessary for Unity Connection and its Architecture
• Unified Messaging Integrations including supported circuit switched PBX and the complete process of integrating with Unified Communications Manager
• We will be exploring the many possible networking standards supported by Cisco Unity for possible interoperability including Digital Netwoking, SMTP, VPIM, AMIS & Unity Bridge Networking
• We will be discovering Cisco Unity Maintenance Utilities including Administration Tools, Audio Management Tools, Diagnostic Tools, Switch Integration Tools & Disaster Recovery considerations

AUM

• Components of the Cisco Unity system, their standard and optional features, and how they integrate into a unified messaging system
• Components of the Cisco Unity Connection system, their standard and optional features, and how they integrate with telephone systems
• Configure a Cisco Unity system using acknowledged best practices and manage a Cisco Unity subscriber account using the Cisco Unity Administration tool
• Choose the correct subscriber type and add the individual subscriber using best practices for setting account policy, class of service, and subscriber templates
• Monitor and maintain a Cisco Unity system using available tools and reporting capabilities

Course Outline

Course Outline IUM

1. Cisco Unified Messaging System Hardware
   • Introducing Unified Messaging Server Hardware
   • Understanding Unified Massaging Voice Boards
2. Cisco Unified Messaging System Software
   • Introducing Unified Messaging Architecture
   • Installing Cisco Unity Messaging Software
   • Upgrading Cisco Unified Messaging software
3. Cisco Unity Connection Overview
   • Cisco Unity Connection Server Hardware
   • Defining Cisco Unity Connection Architecture and Software
4. Unified Messaging Integrations
   • Introducing Cisco Unified Messaging Integrations
   • Integrating Cisco Unity with Cisco Unified Communications Manager
5. Unified Messaging Networking
   • Introducing Cisco Unity networking
   • Understanding Message Transfer and Directory Replication
   • Understanding Networking Subscribers
   • Understanding Digital Networking
   • Understanding VPIM Networking
   • Understanding AMIS Networking
   • Understanding Cisco Unity Bridge Networking
6. Unified Communications maintenance and utilities
   • Using Cisco Unity Administration Tools
   • Using Cisco Unity Audio Management Tools
   • Using Cisco Unity Diagnostics Tools
   • Using Cisco Unity Switch Integration Tools
   • Understanding Disaster Recovery and Cisco Unity
   • Providing Redundancy: Implementing Failover in Cisco Unity

Course Outline AUM

1. Cisco Unified Messaging Overview
   • Cisco Unity
   • Unified Messaging Integrations
   • Cisco Unity Standard System Features
   • Cisco Unity Standard User Features
   • Cisco Unity Optional Features
2. Cisco Unity Connection Overview
   • Cisco Unity Connection
   • Positioning Cisco Unity Connection
   • Cisco Unity Connection Integrations
   • Unity Connection Standard Features
   • Cisco Unity Connection Optional Features
3. Cisco Unified Messaging General Setup
   • Using Cisco Unity
   • Using the Cisco Unity Administrator
   • Setting Up Cisco Unity
4. Cisco Unified Messaging Subscriber Configuration
   • Configuring Global Subscriber Settings
   • Configuring Subscriber Accounts and Settings
   • Using Call Handlers and Interview Handlers
5. Cisco Unified Messaging System Monitoring and Maintenance
   • Monitoring a Cisco Unified Messaging System
   • Maintaining a Cisco Unified Messaging System
   • Managing Unified Messaging System Reporting

Inquire to find out about pricing and course specials.