CIPT1_7 Course Description

Note:  The courseware used for this class is CIPT v6.x.  At HBFITES we have added a lesson discussing the new features of v7.x and the lab Unified Communication Managers are installed with the latest version of the software 7.0.

Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) v6.0 prepares you for installing and configuring a Cisco Unified Communications Manager solution in a single site. This course focuses primarily on Cisco Unified Communications Manager Release 6.0, the call routing and signaling component for the Cisco Unified Communications solution.

This course includes lab activities in which you will perform post-installation tasks, configure Cisco Unified Communications Manager and switches, implement Media Gateway Control Protocol (MGCP) gateways, and build dial plans to place on-net and off-net phone calls. You will also implement media resources, Lightweight Directory Access Protocol (LDAP), voice-mail integration, and numerous user telephone features.

Prerequisites

The knowledge and skills that you must have before attending this course are as follows:

• Working knowledge of fundamental terms and concepts of computer networking, to include LANs, WANs, and IP switching and routing
• Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP
• Fundamental knowledge of converged voice and data networks
• Working knowledge of the MGCP and its implementation on Cisco IOS gateways

Who Should Attend

The primary audience for this course is as follows:

• Unified Communications Network designer
• Unified Communications Network administrator
• Unified Communications Network engineer
• Unified Communications  Network manager
• Systems engineer

Number of Days

• 5 Days instructor-led classroom training. (Approx. 7 hours each day.)

Course Objectives

Upon completing this course, you will be able to meet these overall objectives:

• Describe Cisco Unified Communications Manager including its functions, architecture, deployment and redundancy options, and how to install or upgrade
• Perform Cisco Unified Communications Manager platform and general administration, initial configuration, and user management
• Configure Cisco Unified Communications Manager to support on-cluster calling in a single-site deployment
• Implement a dial plan in Cisco Unified Communications Manager to make internal calls and place calls within the public switched telephone network (PSTN)
• Configure Cisco Unified Communications Manager media resources, features, and voice-mail integration

Course Outline

Module 1: Introduction to Cisco Unified Communications Manager

This module describes Cisco Unified Communications Manager, including its functions, architecture, deployment and redundancy options, and how to install or upgrade.

Lesson 1: Understanding Cisco Unified Communications Manager Architecture

This lesson defines how to understand Cisco Unified Communications Manager architecture. Upon completing this lesson, you will be able to meet these objectives:

• Describe the components of a Cisco Unified Communications solution and each component’s functionality
• Describe the architecture and role of Cisco Unified Communications Manager
• Describe the hardware requirements for Cisco Unified Communications Manager Release 6.0
• Describe the characteristics of the Cisco Unified Communications Manager operating system
• Describe the characteristics of the Cisco Unified Communications Manager database and how it provides redundancy
• Describe the licensing model of Cisco Unified Communications Manager
• Describe how to calculate, verify, and add license units to Cisco Unified Communications Manager

Lesson 2: Understanding Cisco Unified Communications Manager Deployment and Redundancy Options

This lesson defines how to understand the Cisco Unified Communications Manager deployment and redundancy options. Upon completing this lesson, you will be able to meet these objectives:

• List the supported Cisco Unified Communications Manager deployment options
• Describe the characteristics of a Cisco Unified Communications Manager single-site deployment and list the reasons for choosing this deployment option
• Describe the characteristics of a Cisco Unified Communications Manager multisite deployment with centralized call processing and list the reasons for choosing this deployment option
• Describe the characteristics of a Cisco Unified Communications Manager multisite deployment with distributed call processing and list the reasons for choosing this deployment option
• Describe the characteristics of a Cisco Unified Communications Manager multisite deployment with clustering over the WAN and list the reasons for choosing this deployment option
• Explain how call-processing redundancy is provided in a Cisco Unified Communications Manager cluster and identify the requirements for different redundancy scenarios

Lesson 3: Installing and Upgrading Cisco Unified Communications Manager

This lesson defines how to describe the Cisco Unified Communications Manager Release 6.0 installation framework,installation and upgrade procedures, and requirements. Upon completing this lesson, you will be able to meet these objectives:

• Identify the Cisco Unified Communications Manager installation and upgrade options
• Describe how to perform a new installation of Cisco Unified Communications Manager
• Describe how to perform an upgrade during a new installation of Cisco Unified Communications Manager
• Describe how to upgrade to Cisco Unified Communications Manager Release 6.0 from version 4.1
• Describe how to upgrade from Cisco Unified CallManager Release 5.0 or higher

The lesson includes these activities:

Lab 1-1

• Install the Cisco Unified Communications Manager publisher.
• Install a Cisco Unified Communications Manager subscriber.
• Module 2: Administration of Cisco Unified Communications Manager
• Perform Cisco Unified Communications Manager platform and general administration, initial configuration, and user management.

Lesson 1: Understanding Cisco Unified Communications Manager Administration Options

This lesson defines how to describe the purpose and basic functionality of all Cisco Unified Communications Manager administrative and user interfaces and be able to access and navigate between them. Upon completing this lesson, you will be able to meet these objectives:

• Describe Cisco Unified Communications Manager administration and user interface options
• Describe how to access the Cisco Unified Communications Manager user web interface and which features it provides
• Describe how to access the Cisco Unified Communications Manager administration web interface and which features it provides
• Describe how to access the Cisco Unified Communications Manager Serviceability web interface and which features it provides
• Describe how to access the Cisco Unified Communications Manager disaster recovery web interface and which features it provides
• Describe how to access the Cisco Unified Communications Manager Operating System web interface and which features it provides

Describe how to access the Cisco Unified Communications Manager command-line interface (CLI) and which features it provides

The lesson includes these activities:

Lab 2-1

• Access the Cisco Unified Communications Manager Administration page
• Understand the Cisco Unified Communications Manager Serviceability page.
• Understand the Cisco Unified Operating System Administration GUI page.
• Understand the Cisco Unified Communications Manager platform administration CLI via Secure Shell (SSH).

Lesson 2: Managing Services and Initial Configuration of Cisco Unified Communications Manager

This lesson defines how to activate required Cisco Unified Communications Manager services and settings to enable features and remove Domain Name System (DNS) reliance. Upon completing this lesson, you will be able to meet these objectives:

• List elements used for general, initial configuration
• List network configuration options of Cisco Unified Communications Manager
• List the reasons for using Network Time Protocol (NTP) servers and enabling DHCP services in Cisco Unified Communications Manager
• Describe the reliance on DNS by IP phones when server names are used instead of server IP addresses
• Describe the difference between network and feature services and explain how they can be managed using Cisco Unified Communications Manager Serviceability
• Describe the purpose of enterprise parameters and explain key parameters
• Describe the purpose of service parameters and explain key parameters

The lesson includes these activities:

Lab 2-2

• Change the hostname of Cisco Unified Communications Manager Release 6.0 into its IP address
• Activate and manage required services
• Configure Cisco Unified Communications Manager to provide DHCP services
• Configure Cisco Unified Communications Manager enterprise and service parameters

Lesson 3: Managing User Accounts in Cisco Unified Communications Manager

This lesson defines how to manage user accounts, including integrating Cisco Unified Communications Manager with a corporate LDAP directory and enabling multiple levels of user privileges. Upon completing this lesson, you will be able to meet these objectives:

• Identify the different user accounts in Cisco Unified Communications Manager and explain how they are used
• Describe how to add and delete users and how to assign authorization rights to them
• Describe the purpose of the Cisco Unified Communications Manager Bulk Administration Tool (BAT) and list its features
• Describe how Cisco Unified Communications Manager BAT can be used to manage users
• Identify LDAP characteristics and list the types of LDAP support provided by Cisco Unified Communications Manager
• Describe how LDAP can be used for user provisioning
• Describe how LDAP can be used for user authentication

The lesson includes these activities:

Lab 2-3

• Manage user accounts using the administration GUI.
• Manage user accounts using Cisco Unified Communications Manager BAT.
• Configure Cisco Unified Communications Manager to use LDAP for user provisioning.
• Configure Cisco Unified Communications Manager to use LDAP for user authentication.

Module 3: Single-Site On-Net Calling

Configure Cisco Unified Communications Manager to support on-cluster calling.

Lesson 1: Understanding Endpoints in Cisco Unified Communications Manager

Upon completing this lesson, you will be able to describe the general features and unique characteristics of the H.323, Skinny Client Control Protocol (SCCP), and SIP endpoints that interwork with Cisco Unified Communications Manager.

• List the endpoints supported by Cisco Unified Communications Manager
• Describe the features supported by different Cisco IP phone models
• Describe the boot sequence of Cisco IP phones
• Describe how H.323 endpoints are supported by Cisco Unified Communications Manager
• Describe how SIP third-party IP phones are supported by Cisco Unified Communications Manager

Lesson 2: Configuring Cisco Catalyst Switches for Endpoints

Upon completing this lesson, you will be able to configure Cisco IOS Catalyst switches and Cisco Catalyst operating system switches to support Cisco IP phones, third-party IP phones, and software-based phones.

• Describe the role and features of Cisco LAN switches in a Cisco Unified Communications solution
• Describe how power can be provided to IP phones by Cisco LAN switches
• Configure Cisco LAN switches to provide power to IP phones
• Describe how to provide voice VLAN support to IP phones that have a PC attached to their PC port
• Describe why allowed VLANs on trunk ports should be limited
• Describe how to configure voice VLANs in Cisco IOS LAN switches
• Describe how to configure voice VLANs in Cisco Catalyst operating system LAN switches

The lesson includes these activities:

Lab 3-1

• Discovering the Catalyst IOS Switch Configuration
• Configuring Data and Voice VLANs

Lesson 3: Implementing and Hardening IP Phones

Upon completing this lesson, you will be able to implement SCCP and SIP phones (Cisco and third-party phones) in Cisco Unified Communications Manager and harden the Cisco IP phones. This ability includes being able to meet these objectives:

• Identify the endpoint configuration elements and tools for adding phones
• Describe how autoregistration works
• Describe how to enable autoregistration for automatic insertion of new phones to the Cisco Unified Communications Manager configuration database
• Describe how Cisco Unified Communications Manager BAT and Cisco Unified Communications Manager Auto-Register Phone Tool can be used to add IP phones
• Describe how to use Cisco Unified Communications Manager BAT to add phones to Cisco Unified Communications Manager
• Describe how to manually add phones to Cisco Unified Communications Manager
• Describe Cisco IP phone configuration settings that can be used to harden IP phones

The lesson includes these activities:

Lab 3-2

• Configure system parameters, including the Cisco Unified Communications Manager group, and device pools, to prepare the Cisco Unified Communications Manager cluster to autoregister telephones.
• Add IP phones to the Cisco Unified Communications Manager database using autoregistration.
• Use BAT to add IP phones to Cisco Unified Communications Manager.
• Manually configure an IP phone and directory number in Cisco Unified Communications Manager
• Configure Cisco Unified Communications Manager to support a third-party SIP phone

Module 4: Single-Site, Off-Net Calling

Upon completing this module, you will be able to implement PSTN access in Cisco Unified Communications Manager and to build a dial plan in a single-site Cisco Unified Communications Manager deployment.

Lesson 1: Implementing MGCP Gateways in Cisco Unified Communications Manager

This lesson defines how to describe the implementation of MGCP gateways in Cisco Unified Communication Manager. Upon completing this lesson, you will be able to meet these objectives:

• Describe how gateway interfaces can be controlled by Cisco Unified Communications Manager using MGCP
• Describe how Cisco Unified Communications Manager and Cisco IOS gateways support MGCP protocols
• Describe how to configure an MGCP gateway in Cisco Unified Communications Manager
• Describe how to configure a gateway for MGCP

The lesson includes these activities:
Lab 4-1

• Configure an MGCP Gateway using T1 PRI to connect to the PSTN in Cisco Unified Communications Manager.
• Configure a Cisco IOS gateway for MGCP and get MGCP configuration from Cisco Unified Communications Manager.
• Configure a route pattern towards the MGCP gateway trunk.

Lesson 2: Configuring Cisco Unified Communications Manager Call-Routing Components

This lesson defines how to describe and configure Cisco Unified Communications Manager numbering plans, directory numbers, route groups, route lists, route patterns, route filters, digit analysis, and urgent priority to place PSTN calls. Upon completing this lesson, you will be able to meet these objectives:

• Describe the concept of endpoint addressing, including on-net versus off-net dialing and dialing string length of uniform on-net dialing
• Describe the concept of call routing in Cisco Unified Communications Manager
• Describe how Cisco Unified Communications Manager analyzes digits
• Describe how Cisco Unified Communications Manager performs path selection
• Describe how to configure Cisco Unified Communications Manager path selection
• Describe features that relate to call routing

The lesson includes these activities:

Lab 4-2

• Configure a second MGCP gateway for redundant PSTN access.
• Configure a route plan that includes a route group, route list, and route pattern that enables calls to the PSTN.
• Enable Cisco Dialed Number Analyzer and use it for dial plan verification.

Lesson 3: Implementing Cisco Unified Communications Manager Digit Manipulation
Upon completing this lesson, you will be able to use digit manipulation techniques to perform tasks such as expanding a calling-party directory number to a full E.164 PSTN number for outgoing PSTN calls, stripping a PSTN access code before sending a call to PSTN, expanding or modifying an abbreviated number to reach the actual destination (such as “0” for operator), converting an E.164 PSTN called-party directory number to an internal number for incoming calls from PSTN, and handling overlapping endpoint directory number issues. This ability includes being able to meet these objectives:
Describe when to use digit manipulation in Cisco Unified Communications Manager
Describe Cisco Unified Communications Manager digit manipulation operation
List Cisco Unified Communications Manager digit manipulation configuration options
Describe how to use external phone number masks
Describe how to prefix and strip digits to and from called and calling party numbers
Describe how to use translation patterns
Describe how to use transformation masks in Cisco Unified Communications Manager
Describe how to use digit stripping in Cisco Unified Communications Manager
Describe how to use significant digits in Cisco Unified Communications Manager
The lesson includes these activities:
Lab 4-3
Configure Cisco Unified Communications Manager to Strip Access Codes Used For Called Numbers On Outgoing Calls.
Configure Cisco Unified Communications Manager to Extend Calling Numbers in Outgoing Calls to Fully Qualified PSTN Numbers.
Configure Cisco Unified Communications Manager to Reduce the Called Number of Incoming Calls to directory numbers.
Configure Cisco Unified Communications Manager to Prefix an Access Code to Calling Numbers on Incoming Calls.
Lesson 4: Implementing Calling Privileges in Cisco Unified Communications Manager
This lesson defines how to explain the need and uses for calling privileges and to implement them in Cisco Unified Communications Manager. Upon completing this lesson, you will be able to meet these objectives:

• Describe the tools that Cisco Unified Communications Manager supports for call privilege implementation
• Describe how partitions and calling search spaces work and how they are configured
• Describe how time schedules and time periods work and how they are configured
• Describe how CMC and FAC work and how they are configured
• List applications for calling privileges configuration elements
• Describe how to implement CoS
• Describe how to implement 911 emergency calls and vanity numbers
• Describe how to implement time-of-day-based carrier selection
• Describe how to implement private line, automatic ringdown (PLAR)

The lesson includes these activities:

Lab 4-4

• Implement CoS
• Implement time-of-day-based carrier selection
• Implement CMC and FAC

Lesson 5: Implementing Call Coverage in Cisco Unified Communications Manager
This lesson defines how to describe and configure call coverage components in Cisco Unified Communications Manager. Upon completing this lesson, you will be able to meet these objectives:

• List call coverage options in Cisco Unified Communications Manager
• Describe call forwarding, shared lines and Call Pickup
• Describe call hunting implementation in Cisco Unified Communications Manager
• Describe call hunting options and line group distribution algorithms
• Describe the process of call hunting
• Implement call hunting in Cisco Unified Communications Manager

The lesson includes these activities:

Lab 4-5

• Configure call hunting, including line group, hunt list, and hunt pilot
• Configure final forwarding on hunt exhaustion

Module 5: Implementation of Media Resources, Features, and Applications

Upon completing this module, you will be able to implement Cisco Unified Communications Manager media resources, configure features, integrate Cisco Unified Communications Manager with a voice-mail system, and implement Cisco Unified Video Advantage. This ability includes being able to meet these objectives:

• Describe Cisco Unified Communications Manager media resources, including conferences, transcoders, MTP, MOH, and annunciator services
• Describe and configure Cisco Unified Communications Manager user features
• Describe and configure presence-enabled speed dials and lists
• Integrate Cisco Unified Communications Manager with voice-mail systems and set up basic voice-mail functionality
• Implement Cisco Unified Video Advantage to allow video telephony calls being placed from Cisco IP phones

Lesson 1: Implementing Media Resources

Upon completing this lesson, you will be able to describe Cisco Unified Communications Manager media resources, including conferences, transcoding and Media Termination Point (MTP), music on hold (MOH), and annunciator services. This ability includes being able to meet these objectives:

• Describe media resources
• Describe how Cisco Unified Communications Manager supports media resources
• Describe conferencing
• Configure conferencing media resources
• Configure Meet-Me conferences
• Describe MOH
• Configure MOH
• Describe annunciator
• Describe Media Resources Access Control
• Configure Media Resources Access Control

The lesson includes these activities:

Lab 5-1

• Add a Software Conference Media Resource in Cisco Unified Communications Manager
• Add a Hardware Conference Media Resource in Cisco Unified Communications Manager
• Configure a Cisco IOS Router as a Hardware Conference Media Resource
• Configure Meet-Me Conferences in Cisco Unified Communications Manager
• Manage MOH Audio Files
• Configure Multicast MOH
• Implement Media Resources Access Control

Lesson 2: Configuring Cisco Unified Communications Manager User Features

This lesson defines how to describe and configure Cisco Unified Communications Manager user features. Upon completing this lesson, you will be able to meet these objectives:

• Explain Cisco Unified Communications Manager user features
• Describe Call Park and Directed Call Park
• Describe Call Pickup and Hold Reversion
• Describe DND, Intercom, and Cisco Call Back
• Describe Barge and Privacy
• Describe user web pages
• Describe Cisco IP Phone Services

The lesson includes these activities:

Lab 5-2

• Configure Call Park, Directed Call Park, Call Pickup and Hold Reversion
• Configure DND, Intercom, Cisco Call Back, Barge and Privacy
• Configure Cisco Unified Communications Manager to Support User Web Pages
• Configure IP phone services

Lesson 3: Configuring Presence-Enabled Speed Dials and Lists

Upon completing this lesson, you will be able to describe and configure Cisco Unified Presence-enabled speed dials and lists. Upon completing this lesson, you will be able to meet these objectives:

• Introduce the Cisco Unified Presence feature, which is part of Cisco Unified Communications Manager
• Describe how Cisco Unified Communications Manager natively supports Cisco Unified Presence
• Describe how to configure Cisco Unified Presence in Cisco Unified Communications Manager
• Describe how access control for Cisco Unified Presence subscription is supported by Cisco Unified Communications Manager
• Describe how to configure Cisco Unified Presence access control in Cisco Unified Communications Manager

The lesson includes these activities:

Lab 5-3

• Enable the presence feature in Cisco Unified Communications Manager
• Configure presence-enabled speed dials
• Implement presence policies

Lesson 4: Integrating Cisco Unified Communications Manager with Voice-Mail Systems

Upon completing this lesson, you will be able to integrate Cisco Unified Communications Manager with voice-mail systems and set up basic voice-mail functionality. This ability includes being able to meet these objectives:

• Describe Cisco Unified Communications Manager voice-mail integration
• Describe Cisco Unity
• Describe Cisco Unified Communications Manager Configuration for voice-mail integration
• Describe Cisco Unified Communications Manager phone configuration for voice-mail usage
• Describe Cisco Unity Configuration for Cisco Unified Communications Manager integration
• Configure Cisco Unity Subscriber

The lesson includes these activities:

Lab 5-4

• Configure Cisco Unified Communications Manager for Voice-Mail Integration
• Configure Cisco Unified Communications Manager Phones to Send Calls to Voice Mail
• Configure Cisco Unity for Integration with Cisco Unified Communications Manager
• Configure Cisco Unity Subscribers and Voice-Mail Boxes

Lesson 5: Implementing Cisco Unified Video Advantage

This lesson defines how to configure Cisco Unified Video Advantage and Cisco Unified Communications Manager to make video telephony calls. Upon completing this lesson, your will be able to meet these objectives:

• Describe Cisco Unified Video Advantage
• Describe the protocols used between the components of Cisco Unified Video Advantage
• Describe how to configure Cisco Unified Communications Manager to support Cisco Unified Video Advantage
• Describe how to install Cisco Unified Video Advantage on a PC
• Describe how to verify and diagnose Cisco Unified Video Advantage operation on a PC

The lesson includes these activities:

Lab 5-5

• Enable video capabilities on the Cisco IP phones
• Install Cisco Unified Video Advantage
• Check Cisco Unified Video Advantage connections and video signal quality
• Configure regions to set the maximum bandwidth per video call

Hands-on Lab Exercises

• Lab 1-1: Cisco Unified Communications Manager Installation and Upgrade Discovery
• Lab 2-1: Exploring Cisco Unified Communications Manager Administration Options
• Lab 2-2: Configuring Cisco Unified Communications Manager Initial Settings
• Lab 2-3: Managing User Accounts in Cisco Unified Communications Manager
• Lab 3-1: Configuring Voice VLANs
• Lab 3-2: Implementing IP Phones
• Lab 3-3: Hardening IP Phones
• Lab 4-1: Implementing MGCP Gateways
• Lab 4-2: Configuring Cisco Unified Communications Manager Call-Routing Components
• Lab 4-3: Implementing Digit Manipulation
• Lab 4-4: Implementing Calling Privileges in Cisco Unified Communications Manager
• Lab 4-5: Implementing Call Coverage in Cisco Unified Communications Manager
• Lab 5-1: Implementing Media Resources
• Lab 5-2: Configuring Cisco Unified Communications Manager User Features
• Lab 5-3: Configuring Presence-Enabled Speed Dials and Lists
• Lab 5-4: Integrating Cisco Unified Communications Manager to Voice-Mail Systems
• Lab 5-5: Enabling Cisco Unified Video Advantage

Lab Topology