Administering Cisco Unified Communications Manager (ACUCM) v7.0 provides system administrators and networking professionals with an understanding of the Cisco Unified Communication Manager System from a Level One support perspective. ACUCM teaches the concepts of IP telephony using the Cisco Unified Communication Manager server, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of the Cisco Unified Communication Manager concepts: clustering, route plans, digit manipulation, call admission control, survivability, media resource, and Cisco Unified Communication Manager features, which are all important to supporting IP telephony in the enterprise network.

ACUCM is geared to individuals who will be using Cisco Unified Communication Manager Administration to perform basic administration-level tasks and provide level one support. The course focus is on Cisco Unified Communications Manager version 7.x.

This course includes various lab exercises to apply what was learned in each preceding lesson. We begin the lab with a newly installed publisher and subscriber. The only elements that are preconfigured are two Media Gateway Control Protocol (MGCP) gateways for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor’s pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment.

Prerequisites

To fully benefit from this course, it is recommended that you have the following prerequisite skills and knowledge:

• Working knowledge of Microsoft Windows 2000/XP
• Working knowledge of Microsoft Exchange or Lotus Domino messaging environment
• Working knowledge of the features and benefits of a PBX (CallManager preferred)
• Basic IP telephony concepts

Who Should Attend

The primary audiences for this course are:

• Network Administrators
• System Administrators
• Entry-level Network Engineers

Number of Days

• 3 Days instructor-led classroom training. (Approx. 7 hours each day.)

Course Objectives

The course contains these components:

• Upon completing this course, the learner will be able to meet these overall objectives:
• Discuss Cisco Unified Communication Manager and how it is deployed in the IP telephony network
• Use the basic administrative functions to set up the Cisco Unified Communications Manager server, add users, and perform a backup and restore
• Describe the parameters that affect phones and devices in the network, their configuration, and registration
• Develop a basic route plan, explain its purpose, and configure in the IP telephony network
• Explain the use of transformation masks, route filters, DDI, and translation patterns to accomplish specific types of digit manipulation and call routing
• Describe partitions and CSSs and their use, function, and configuration
• Describe CAC and Cisco Unified SRST
• Describe the various media resources as well as their use and configuration in Cisco Unified Communications Administration
• Describe the basic features and services of Cisco Unified Communications Manager and their configuration in Cisco Unified Communications Manager Administration
• Describe the available phone and directory number options, user web pages, and BAT

Course Outline

Module 1: Introduction to IP Telephony
Discuss Cisco Unified Communications Manager and how it is deployed in the IP telephony network.
Lesson 1: Exploring IP Telephony
This lesson describes the basic concepts of IP telephony and how the Cisco Unified Communications Manager provides scalability in the growth of the network. Upon completing this lesson, you will be able to meet these objectives:

• Explain the differences between the traditional voice and the IP telephony network
• Describe the minimum system requirements and various platform requirements for installation of the Cisco Unified Communications Manager server software
• Explain the role of the publisher, subscriber, and TFTP server in the IP telephony network
• Detail the intracluster communications between the Cisco Unified Communications Manager servers
• Illustrate the growth and function, in detail, of the Cisco Unified Communications Manager server within the IP telephony network
• Describe the two clustering options of 2:1 and 1:1 clustering options for redundancy and high availability

Lesson 2: Describing the Cisco Unified Communications Manager Deployment Models
This lesson explains the various deployment models. Upon completing this lesson, the learner will be able to meet these objectives:

• Define the single-site deployment as it pertains to a single Cisco Unified Communications Manager cluster
• Describe the centralized call processing deployment as it pertains to a single Cisco Unified Communications Manager cluster with remote locations
• Explain the distributed call processing deployment as it pertains to a multiple Cisco Unified Communications Manager clusters between locations
• Detail the distributed single-cluster call processing deployment as it pertains to a single Cisco Unified Communications Manager cluster between locations
• Discuss the combination of the four deployments within the network

Module 2: Defining the CUCM Basic Configuration

Use the basic administrative functions to set up the Cisco Unified Communications Manager server, add users, and perform a backup and restore.

Lesson 1: Logging into Cisco Unified Communications Manager

This lesson defines how to use the various applications in the Cisco Unified Communications Manager server and will know which username and passwords are appropriate for accessing each application. Upon completing this lesson, you will be able to meet these objectives:

• Illustrate logging into Cisco Unified Communications Manager Administration and Cisco Unified Serviceability, demonstrate navigation among the various applications, and discuss the functions and features of these applications
• Explain the process of logging into the Cisco Unified OS Administration and Disaster Recovery System, and discuss the functions and features of the these applications
• Discuss logging into the command line interface and its various commands, functions, and features

The lesson includes these topics:

• Logging into Cisco Unified Communications Manager Administration and Serviceability
• Logging into the Cisco Unified Communications Manager Operating System Administration and the Disaster Recovery System
• Using the Navigation Menu
• Using the Command-Line Interface

Lesson 2: Configuring the Cisco Unified Communications Manager Server

This lesson defines how to configure the Cisco Unified Communications Manager server, IP address, Domain Name System (DNS), and the various related Enterprise Parameters. Upon completing this lesson, you will be able to meet these objectives:

• Explain DNS and eliminating reliance within the server configuration in Cisco Unified Communications Manager Administration
• Discuss editing the Phone URL Parameters to prepare for phone registration under the Enterprise Parameters

The lesson includes these topics:

• Server Configuration: Eliminating Reliance on DNS
• Configuring Enterprise Parameters

Lesson 3: Describing Multilevel Administration

This lesson describes multilevel administration and how to configure users with various privileges. Upon completing this lesson, you will be able to meet these objectives:

• Describe the steps for configuring multilevel administration
• Create end users in Cisco Unified Communications Manager Administration
• Create new roles, copy existing roles, and use standard roles
• Create new user groups, copy existing user groups, and use standard user groups
• Assign users to the various user groups to allow various privileges

Lesson 4: Configuring the Disaster Recovery System: Backup and Restore Procedures

This lesson defines how to perform a successful backup and restore procedure. Upon completing this lesson, you will be able to meet these objectives:

• Describe the steps necessary to create a successful backup under the Disaster Recovery System
• Explain the restore procedures necessary to create a successful restore

The lesson includes these labs:

• Lab 2-1: Performing General Administration
• Lab 2-2: Configuring Cisco Unified Communications Manager v7.0 Basic Settings
• Lab 2-3: Backing Up and Restoring Cisco Unified Communications Manager v7.0

Module 3: Preparing for Phone Registration

Describe the parameters that affect phones and devices in the network, their configuration, and registration.

Lesson 1: Configuring Cisco Unified Communications Manager System Parameters

This lesson defines how to configure options in Cisco Unified Communications Manager Administration in order to prepare phones and devices for registration. Upon completing this lesson, you will be able to meet these objectives:

• Configure the Cisco Unified Communications Manager and prepare for autoregistration of phones
• Configure the Cisco Unified Communications Manager Group for redundancy and load sharing
• Explain phone NTP configuration for SIP phones
• Explain the Date/Time group and configuration in Cisco Unified Communications Manager Administration
• Discuss the various codec and region configurations
• Explain the Location configuration
• Configure the device pool
• Configure a DHCP server within the Cisco Unified Communications Manager server
• Configure the Device Defaults
• Describe the Enterprise and Service Parameters Configuration options
• Describe licensing in Cisco Unified Communications Manager Administration

Lesson 2: Supporting Cisco IP Phones

This lesson describes the use and operation of the various Cisco IP Phones, protocols, and the Phone Button and Softkey Templates. Upon completing this lesson, you will be able to meet these objectives:

• Describe the various Cisco IP Phones
• Describe SCCP and SIP phone support for specific IP phone models
• Describe the purpose, configuration, and features of the Phone Button Template
• Describe the purpose, configuration, and features of the Softkey Template

Lesson 3: Exploring Phone Registration and IP Phone Communications

This lesson describes the function of the DHCP server, the TFTP services, and the Cisco Unified Communications Manager registration process. Upon completing this lesson, you will be able to meet these objectives:

• Provide a detailed description of the IP Phone registration process for manual and autoregistration
• Configure phone and directory number in Cisco Unified Communications Manager
• Describe the protocols and communication between the Cisco Unified Communications Manager and Cisco IP phones

The lesson includes these labs:

• Lab 3-1: Configuring Cisco Unified Communication Manager to Support Cisco IP Phones

Module 4: Configuring a Basic Route Plan

Develop a basic route plan, explain its purpose, and configure in the IP telephony network.

Lesson 1: Exploring Gateways

This lesson describes the various gateways and protocols used to communicate with Cisco Unified Communications Manager. Upon completing this lesson, you will be able to meet these objectives:

• Describe the various gateway types used in the IP telephony network
• Describe the various gateway protocols used with Cisco Unified Communications Manager
• Provide an overview of the core gateway requirements
• Describe the various network modules used in gateway

Lesson 2: Creating a Route Plan

This lesson defines how to create a route plan using route groups, route lists, and route patterns. Upon completing this lesson, you will be able to meet these objectives:

• Describe dial plan in the IP telephony network, its function, and benefits
• Describe the various route patterns and wildcards used in Cisco Unified Communications Manager for internal and external calling
• Describe route patterns, route lists, and route groups
• Describe how dialing decisions are accomplished in Cisco Unified Communications Manager for call routing
• Configure call routing in Cisco Unified Communications Manager (route patterns, route lists, and route groups)

The lesson includes these labs:

• Lab 4-1: Configuring Basic Dial Plan Elements

Module 5: Discovering Route Filters and Digit Manipulation

Explain the use of transformation masks, route filters, DDI, and translation patterns to accomplish specific types of digit manipulation and call routing.

Lesson 1: Configuring Route Filters and Translation Patterns

This lesson describes the purpose, function, and configuration of route filters and translation patterns. Upon completing this lesson, the learner will be able to meet these objectives:

• Provide an explanation of the 9@ pattern and its use in route filters
• Explain the function and configuration of route filters with introduction to DDI
• Describe the configuration of translation patterns

Lesson 2: Understanding Digit Manipulation

This lesson explains the use of DDI, transformation masks, and the Route Plan Report . Upon completing this lesson, you will be able to meet these objectives:

• Describe the DDI and its function in the route pattern configuration
• Provide a detailed description of transformation masks, and their function, purpose, and configuration
• Explain and run a Route Plan Report

The lesson includes these labs:

• Lab 5-1: Configuring Complex Dial Plan Elements

Module 6: Exploring Class of Control

Describe partitions and CSSs and their use, function, and configuration

Lesson 1: Defining Class of Control

This lesson describes CSSs and partitions in the context of the route plant to create an acceptable level of class of control. Upon completing this lesson, you will be able to meet these objectives:

• Describe the need for class of control within the IP telephony network
• Provide a detailed description of partitions and their configuration
• Describe the CSSs, their configuration, and their relationship to partitions
• Explain the configuration of the PLAR application in Cisco Unified Communications Manager spaces

Lesson 2: Configuring Advanced Class of Control Features

This lesson explains CSSs and partitions as they are used in the context of the route plan to create an acceptable level of class of control. Upon completing this lesson, the learner will be able to meet these objectives:

• Provide a detailed description of call restrictions between classes of uses and geographic location
• Describe time of day routing using time periods and time schedules
• Provide and overview of the traditional and the line or device approach in the IP Telephony network

The lesson includes these labs:

• Lab 6-1: Implementing Calling Privileges and Restrictions

Module 7: Explaining CAC and SRST

• Describe CAC and SRST.

Lesson 1: Understanding CAC

This lesson explains CAC in a centralized and distributed deployment model and the bandwidth considerations for each scenario. Upon completing this lesson, you will be able to meet these objectives:

• Describe the need for CAC in the IP telephony network
• Explain how locations are used as a CAC mechanism in a centralized deployment
• Describe the function and configuration for Automated Alternate Routing (AAR) in a centralized deployment
• Illustrate the use of the gatekeeper and CAC mechanism in distributed deployment
• Describe the coded and bandwidth consideration in each of the types of deployments

Lesson 2: Exploring SRST

This lesson describes SRST, its function, purpose, and configuration n the IP telephony network. Upon completing this lesson, you will be able to meet these objectives:

• Provide an overview of SRST, its function, and purpose
• Describe the procedure of failover using SRST
• Explain the configuration of SRST in Cisco Unified Communications Manager

The lesson includes these labs:

• Lab 7-1: Configuring SRST

Module 8: Understanding Media Resources

Describe the various media resources, as well as their use and configuration in Cisco Unified Communications Manager Administration.

Lesson 1: Explaining Media Resources

This lesson describes the various media resources and their configuration in Cisco Unified Communications Manager Administration. Upon completing this lesson, you will be able to meet these objectives:

• Describe the various media resources that are available in Cisco Unified Communications Manager once the Cisco IP Voice Media Streaming Application is activated
• Explain the configuration of hardware and software conference bridges. Describe the Ad Hoc and Meet Me conferencing
• Describe the MTPs
• Provide a detailed description of the transcoder and its use, function, and configuration
• Explain how to configure a MOH server
• Illustrate the purpose of the annunciator and its configuration

Lesson 2: Exploring Media Resource Management

This lesson describes the elements involved in controlling media resources by using MRGs and MRGLs. Upon completing this lesson, you will be able to meet these objectives:

• Provide an overview of the configuration steps of configuring the MRG and MRGL in Cisco Unified Communications Manager
• Describe the media resource management in Cisco Unified Communications Manager and how resources are allocated
• Explain the configuration of MRG and the assignment and prioritization of media resources
• Describe the configuration of MRGLs

The lesson includes these labs:

• Lab 8-1: Configuring Media Resources

Module 9: Describing Cisco Unified Communications Manager Features

Describe the basic features and services of Cisco Unified Communications Manager and their configuration in Cisco Unified Communications Manager Administration.

Lesson 1: Understanding Basic Cisco Unified Communications Management Features

This lesson describes some of the basic features in Cisco Unified Communications Manager Administration. Upon completing this lesson, you will be able to meet these objectives:

• Describe the function and configuration of the Call Park and Directed Call Park features
• Explain the Call Pickup and Group Call Pickup features and configuration
• Provide a detailed description of the Call Back feature and creation of the softkey templates in Cisco Unified Communications Manager
• Describe shared lines and Barge and Privacy feature as used in shared lines

Lesson 2: Exploring Hunt Groups

This lesson describes the function and configuration of hunt groups in Cisco Unified Communications Manager. Upon completing this lesson, you will be able to meet these objectives:

• Provide an overview of hunt group configuration and its components (line group, hunt list, and hunt pilot)
• Describe the configuration of the line group and the assignment of directory numbers
• Describe the configuration of the hunt list and assignment of line groups
• Give a detailed configuration of the hunt pilot and assignment of the hunt list
• Describe the Final Forwarding features and purpose in hunt groups

Lesson 3: Describing Phone Services
This lesson describes various Phone Services that can be configured in CUCM. Upon completing this lesson, you will be able to meet these objectives:

• Provide an overview of the Cisco Phone Services
• Describe the configuration of the Cisco IP Phone Services in Cisco Unified Communications Manager

The lesson includes these labs:

• Lab 9-1: Configuring User Features
• Lab 9-2: Configuring Hunt Groups and Call Coverage

Module 10: Exploring Moves, Adds, Changes, and Administration

• Describe the available phone and directory number options, user web pages, and Cisco Unified Communication Manager BAT

Lesson 1: Understanding Phone Moves, Adds, and Changes

This lesson describes basic moves, adds, and changes, and the available phone and directory number options found in Cisco Unified Communications Manager; and using the copy with lines feature. Upon completing this lesson, you will be able to meet these objectives:

• Provide an overview of phone and directory number configurations
• Explain the copy with lines (super copy)

Lesson 2: Describing User Configuration

This lesson describes basic user management by creating user and device associations and providing users with access to the user web pages. Upon completing this lesson, the learner will be able to meet these objectives:

• Describe the configuration steps that are followed to add a user in Cisco Unified Communications Manager
• Explain the association of devices to users in user management
• Provide a detailed description of assigning user to user groups
• Describe the user web pages sign on and configuration

Lesson 3: Utilizing the Cisco Unified Communications Manager BAT

This lesson explains the use and function of the Cisco Unified Communications Manager BAT and the Auto-Register Phone Tool. Upon completing this lesson, you will be able to meet these objectives:

• Provide and overview of the Cisco Unified Communications Manager BAT, its features, purpose, and function
• Explain the configuration steps for creating phones and user using Cisco Unified Communications Manager
• Provide an overview of the process, flow, and use of the Cisco Unified Communications Manager Auto-Register Phone Tool

The lesson includes these labs:

• Lab 10-1: Create/Associate Users
• Lab 10-2: Using the Cisco Unified Communication Manager Bulk Administration Tool

Hands-on Lab Exercises

• Lab 2-1: Performing General Administration
• Lab 2-2: Configuring Cisco Unified Communications Manager v7.0 Basic Settings
• Lab 2-3: Backing Up and Restoring Cisco Unified Communications Manager v7.0
• Lab 3-1: Configuring Cisco Unified Communications Manager to Support Cisco IP Phones
• Lab 4-1: Configuring Basic Dial Plan Elements
• Lab 5-1: Configuring Complex Dial Plan Elements
• Lab 6-1: Implementing Calling Privileges and Restrictions
• Lab 7-1: Configuring SRST
• Lab 8-1: Configuring Media Resources
• Lab 9-1: Configuring User Features
• Lab 9-2: Configuring Hunt Groups and Call Coverage
• Lab 10-1: Create/Associate Users
• Lab 10-2: Using the Cisco Unified Communications Manager Bulk Administration Tool

Lab Topology