VERITAS NetBackup 5.x Troubleshooting Techniques for Windows

Objective

Upon completion of this course, students should be able to:

• Detect problems using tools such as the Activity Monitor, reports, NetBackup Configuration, Validation Utility (NCVU), and notify scripts
• Find problems using tools such as backup and restore logs and the log parser
• Focus on problem resolution using tools such as NetBackup commands and system commands and files
• Troubleshoot new server and client installations, media, system, network, device, and other misc problems
• Correct and verify problem correction

Overview

The Vertias NetBackup 5.x Troubleshooting Techniques for Windows course provides students with comprehensive instruction of VERITAS NetBackup troubleshooting techniques.

Who can benefit

This course is for NetBackup administrators, operators, system engineers, and technical support personnel who wish to broaden their NetBackup advanced troubleshooting knowledge and skills on a Windows platform.

Prerequisites

To succeed fully in this course, students should have:

• One year NetBackup Windows administration
• Two years experience as a Windows system administrator (including networking)
• Familiarity with backup and restore concepts and SAN concepts

Related courses

Related courses before

VT-266: VERITAS NetBackup 5.x for UNIX Administration (VT-266)

Content

Defining the Problem

• Use the Administration Console, including the reports, to detect errors
• Use notify scripts and the VERITAS SNMP Extension to receive e-mail for errors and specific events

Process Review and Debug Logs

• Identify the daemons and processes involved in a backup operation
• Identify the daemons and processes involved in a restore operation
• Enable and manage debug logs

NetBackup Utilities

• Use the log parser for a backup failure and a restore failure
• Locate and install the NetBackup Configuration Validation Utility (NCVU_WIN)
• Run NCVU_WIN on the master server, media servers, and clients

Media Troubleshooting

• Describe how media becomes frozen or suspended
• Troubleshoot common media errors

System Considerations

• Identify critical system resources
• Troubleshoot shared memory problems
• Monitor resource usage with Task Manager
• Monitor resource usage with Performance Monitor

Network Considerations

• Detect and correct physical network errors
• Troubleshoot NetBackup and network configuration errors
• Troubleshoot port shortages, multiple network interface card issues, and firewall configuration issues

Device Troubleshooting

• Identify common device error status codes
• Troubleshoot tape drive failures
• Identify common device configuration issues
• Troubleshooting SSO errors

Miscellaneous Troubleshooting

• Troubleshoot general catalog backup problems
• Perform manual database cleaning
• Troubleshoot images database problems
• Perform catalog consistency checks
• Troubleshoot volume database corruption
• Troubleshoot Restores from an alternate Media Server